At Eptura, we're not just another tech company; we're a global powerhouse revolutionizing the workplace. Our innovative worktech solutions digitally connect people, workplaces, and assets in a unified platform, empowering 25 million users across 115 countries to thrive and succeed.
Joining Eptura means being part of a dynamic and forward-thinking team trusted by some of the world's most renowned companies, including 45% of Fortune 500 brands. We are on a mission to shape the future of work, and we want passionate, driven individuals like you to help us create a better, more connected world. If you're excited about making a real impact and being at the forefront of workplace innovation, Eptura is the place for you!
Responsibilities
- Customer Inquiries: Respond to customer inquiries and resolve issues promptly and professionally.
- Invoicing and Billing: Handle invoicing and billing questions, ensuring accuracy and timeliness.
- Renewals and Contracts: Manage renewals and contract updates, keeping customers informed and engaged.
- Documentation: Document customer interactions and maintain detailed records.
- Collaboration: Collaborate with other departments to ensure comprehensive customer support.
- Escalation: Identify and escalate complex issues to higher-level support when necessary.
- Customer Attitude: Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Service Excellence: Provide exceptional service by understanding the customer's needs and offering relevant solutions.
About You
- Communication Skills: Excellent verbal and written communication skills in English.
- Problem-Solving Abilities: Strong problem-solving abilities and attention to detail.
- Task Management: Ability to handle multiple tasks and prioritize effectively.
- Tech Savvy: Comfortable using computer systems and customer support software.
- Team Player: Team player with a positive attitude and a willingness to learn.
- Educational Background: High school diploma or equivalent; additional education or relevant experience is a plus.
- Experience: Previous customer service experience is advantageous but not required.
Benefits
- Health, Dental, Vision & Pet Insurance
- Dependent, Spousal and Domestic Partner coverage available
- Up to $1000 Company HSA Contribution
- Medical, Dependent Care and Limited FSA Accounts
- Income Protection and Replacement - 100% Company Paid
- Short Term Disability
- Long Term Disability
- Life Insurance
- Employee Assistance Program
- Flexible PTO
- 401K with company match
About Eptura
Shape the Future of Work with Eptura
At Eptura, we’re not just another tech company—we’re a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we’re redefining workplace innovation and driving success for organizations around the globe.
Joining Eptura means becoming part of a forward-thinking, dynamic team that’s on a mission to shape a better, more connected future. We’re seeking passionate, driven individuals who want to make a real impact and be at the forefront of workplace innovation.
At Eptura, diversity and inclusion are at the heart of what we do. We believe that embracing unique perspectives and backgrounds leads to stronger teams and better solutions for our customers. We are committed to creating a flexible, inclusive environment where everyone is welcome and empowered to succeed.
Ready to make a difference? Explore opportunities with Eptura and join us on this incredible journey.
Department
Customer Success
Employment Type
Full Time
Location
US
Workplace type
Fully remote
