Job Ref:
168971
Location Flexibility:
Remote
Category:
Customer Experience
Job Type:
Full-time
Job Status:
Non-exempt
Pay Basis
Hourly
Pay Range
$41300.00 - $72300.00 Annually ($19.86 - $34.76 Hourly)
Brand
UNFI
Purpose:
A Customer Support Specialist position focuses on retaining and servicing the largest and most strategic accounts with maintaining data accuracy among business software. The Customer Support Specialist represents the client within cross-functional teams. This position is responsible ensuring data accuracy and customer satisfaction within the account portfolio related to item maintenance, promotional, new item process, and pricing execution.
What does it mean to be part of our Customer Experience team?
Being in customer experience involves understanding and managing the interactions between UNFI and our customers throughout the entire journey. Whether it’s small or large retail grocery stores, our team ensures they’re getting the best possible service and support so we can deliver better together. Our customer experience team strives to make our customers stronger and help transform the future of food.
Job Responsibilities:
- Responsible for reviewing data for integrity and accuracy, prior to the hand-off for any system inputs. This role would act as the primary audit point for Planned Demand quantities, allocations, and special event data.
- Courteously and promptly resolve customer questions and problems or properly refers them to appropriate personnel.
- Executes the administration of customer required systems, to include pricing, promotions, and general item maintenance.
- Maintains customer specific national and regional custom discount files within UNFI and Customer based systems.
- Execute and coordinate with internal departments on promotion and new item process for assigned accounts.
- Review and coordinate with Account Managers on new store opening accounts within the UNFI business systems to ensure proper attributes and price structure is activated on each account.
Job Requirements: Education/ Certifications/Experience:
- 2 - 3 year’s customer related experience and account management experience is required
- Proficiency in Microsoft Office Suite. SharePoint and ASAP skills preferred.
- Good judgment is required for this position as there may be times when direct supervision may not be immediately available.
Work Environment: Remote Role:
This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.
About UNFI: We are North America’s premier grocery wholesaler, delivering the widest variety of fresh, branded, and owned brand products to community grocers and retail chains alike. A pioneer in natural and organic foods, we are growing and transforming to meet the needs of an evolving workplace. Our 29,000+ employees work across America in our 50 Distribution Centers and corporate offices. Learn more: Organic, Natural and Conventional Food | Wholesale Food Distributors | UNFI
Benefits: Medical, Dental, Vision, Competitive 401k, Flexible PTO or Competitive PTO plan, mentorship program/developmental opportunities, other benefits applicable to specific role.
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.
Company:
United Natural Foods Inc.
