Customer Service Representative - Remote - US

TruBridge • Full-time • Remote (United States) • 3w ago

Remote - US

TruBridge, a leading software company in the healthcare field, is seeking applicants for our Healthcare Service Specialist team. If you are looking for an exciting career in an everchanging industry, then TruBridge is the place for you.

This position is responsible for assisting patients with questions regarding medical statements and processing payments through incoming and outgoing calls while maintaining a professional level of customer service. This is not a hard collections agency and no sales quotas to meet.

Multiple Shifts Available: 9:00AM-6:00PM, 11:00AM to 8:00PM, 1:00PM-10:00PM Central Time and 8:30AM-5:00PM Pacific Time

Full time Differential for evening shift. No Overnight or Weekends.

Essential Duties and Responsibilities:

Makes outbound courtesy calls to patients to ensure they are receiving their statements, answer any questions about their account(s) and reach a payment resolution against their account(s)
Receive incoming calls from patients to answer their questions and reaches payment resolution against their account(s)
Responsible for consistently meeting production and quality assurance standards
Process credit card payments accurately against the patient's account(s)
Maintain quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
Protect customer information by keeping all information confidential
Updates job knowledge by participating in educational opportunities
Document and update patient accounts with
Able to work in a fast-paced environment
Communicate effectively and consistently within team

Minimum Requirements:

Education/Experience/Certification Requirements

Excellent communication (written and oral) and interpersonal skills.
Strong organizational, multi-tasking, and time-management skills.
Must be detail oriented and able to follow through on issues to resolution.
Must be able to act both independently and as a team member.
High School Diploma or equivalent combination of education and relevant experience needed.
One year or more providing customer service support over the phone in remote setting.
Experience working in a high volume call center setting (x calls per hour)
Experience with healthcare terminology

Preferred Qualifications: