Seasonal, Remote Opportunity!!
Check out what we have for you….
· Earn a bi-weekly base salary starting at $1,440.38.
· Temporary employment opportunity that’s expected to continue until at least August 2025.
· Celebrate with company-paid holidays and other paid time off based on remote location
· Benefit from exclusive employee discounts
· Find support through our employee assistance programs
· Get access to the WBAC Gear Store for all your needs
· Thrive in a supportive work environment focused on achieving results
· An inclusive atmosphere that ensures diverse voices are considered in decision-making processes.
Get to Know Us!
CarGroup Holdings, LLC, operating as webuyanycar.com® USA, is a leading car buying service that offers a fast, safe, and fair way to sell your car. With a focus on providing a seamless and convenient experience, we offer free online valuations, hassle-free transactions, and fast payment on the spot.
Job Summary:
This is a temporary, remote role as a Customer Relations Specialist based on the Call Center Team at webuyanycar.com® USA. The Temporary Customer Relations Specialist will engage with customers to ensure a positive experience and address any inquiries or concerns promptly. It does not qualify for all company-sponsored benefits.
This position is designed to train qualified individuals to manage Call Center responsibilities, establish customer relationships based on trust, and contribute to building the company's brand.
Key Duties and Responsibilities
The Temporary Customer Relations Specialists handle outbound and inbound calls from visitors and customers, explain our process, and schedule appointments. Their responsibilities also include:
· Build rapport and establish a relationship with customers.
· Set customer appointments accurately.
· Answer customer questions correctly by utilizing available resources to obtain accurate information.
· Document all customer discussions with clear and accurate notes.
· Acquire vehicles in accordance with the company's established procedures.
· Maintain a prospecting system.
· Fulfill daily phone and email metric requirements.
· Perform additional duties as required.
Required Skill and Abilities
· Communication Skills: Clear and effective verbal and written communication. Ability to communicate effectively with different audiences (Internal and External) clients.
· Active Listening: Ability to listen attentively and understand customer needs.
· Problem-Solving: Quick thinking and resourcefulness to resolve issues.
· Empathy: Understanding and addressing customer emotions and concerns.
· Patience: Remaining calm and composed, especially with difficult customers.
· Technical Proficiency: Familiarity with call center software and tools.
· Time Management: Ability to work independently. Efficiently managing time to handle multiple calls and tasks.
· Adaptability: Flexibility to handle different types of calls and situations (process improvement, technology, etc.).
· Teamwork: Interact professionally with peers and internal customers. Collaborating effectively with colleagues and supervisors.
· Product Knowledge: In-depth understanding of the products or services offered.
· Customer Satisfaction: Exhibit a high level of commitment to customer satisfaction.
· Organization: Multi-tasking professional with a high sense of urgency and ability to determine priorities
· Quality and outcome orientation: Deliver accurate and clear results for the work delivered.
The Ideal Candidate should be…
A personable and engaging individual that’s self-motivated, conscientious, experienced, and dedicated with an entrepreneurial attitude.
Educational Requirements and Experience
· High school diploma or equivalent.
· 2 years+ Call Center experience.
Diversity, Equity, and Inclusion
At webuyanycar.com, we’re all about creating a workplace where everyone feels welcome and valued. We are dedicated to fostering a diverse, inclusive, and supportive workplace. We warmly invite people of all genders, races, ethnicities, disabilities, ages, gender identities or expressions, sexual orientations, religions, backgrounds, and experiences to apply.
