USA Remote
DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations. When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year.
DISA is proud to be a “Top Workplaces” award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training.
Position Summary:
As a Processing Specialist you will perform tasks in the data processing department, including but not limited to entering drug test results including urine, hair and breath alcohol tests.
Essential functions, responsibilities:
- Responsible for reviewing and processing negative drug tests, using various processing systems.
- Responsible for updating system errors, making corrections on manual entry drug tests and informing accounts payable of any updated invoices.
- Assists with answering emails, maintaining the upmost professionalism to clients and vendors
- Updates protocols and maintains spreadsheets and documents using Microsoft Office 360.
- Attend monthly processing meetings.
- Performs other related duties as assigned.
Key Skills & Experience:
- High school diploma or GED.
- 1 year of Customer Service Experience
- Exceptional writing, editing, and proofreading skills, with an eye for detail.
- Bi-Lingual Spanish Speaking preferred.
- Possess problem-solving skills and demonstrated ability to work with others to achieve needed changes.
- Strong verbal and written communication skills as demonstrated through phone presence and email quality ability to identify and quickly escalate issues.
- Experience utilizing customer service skills while multi-tasking.
- Must show initiative and be reliable to work with some independence once trained.
- Detail oriented, organized and the ability to problem solve.
Work/Training Schedule: Mon – Fri 8:00 am – 5:00 pm
Overtime may be required based on volume.
Physical Requirements:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job in an office environment, the employee is regularly required to talk, hear, walk, sit, stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms.
Employee must occasionally lift up to twenty - five (25) pounds. Specific vision abilities required by the job includes: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The pay range for this position is listed below. Your actual pay rate will vary based on: Geography, Skill-Set and applicable Local and State Pay Practices. Any questions, please contact our DISA Recruiting Team at Recruitment.Recruitment@disa.com.
Job Pay Range
$17.00 - $19.00
