SUMMER ON-CALL SPECIALIST (SEASONAL)
SUMMER SEARCH NATIONAL, REMOTE
*This hire can work out of any of the following states: California, Washington, Pennsylvania, Massachusetts, Maine, North Carolina, or Colorado
Term: June-August, Paid Trainings between April-May
Compensation: Starting at $25/hr. A cell phone stipend will also be included.
Schedule: Combination of shifts covering:
- Monday-Friday: 7am-12pm, or 12pm- 5pm ET & PT
- Saturday and Sunday: 6am-2pm or 2pm-10pm ET & PT
- Weekly hours will be between 20-25, with the possibility of more as needs arise.
ABOUT SUMMER SEARCH
At Summer Search, we believe in 'No Ceilings' and envision a world in which young people, regardless of circumstances, can chart their own destiny. In the United States, students from underserved communities – disproportionately BIPOC and first-generation – face systemic inequities in school, in the workforce, and in life. Nevertheless, these young people possess unique strengths, resilience, and limitless potential.
Since 1990, Summer Search has partnered with young people during their transition from adolescence into adulthood by connecting them to expansive opportunities, professional mentoring, and a community of support. Summer Searchers recognize their potential and build a toolkit to navigate and challenge systemic barriers, break new ground for their families and communities, and achieve economic equity and a life of purpose.
Through mentoring and transformative Summer experiences, Summer Search supports young people transitioning from adolescence to adulthood. We aim to unleash the potential of our young people while also building a toolkit for navigating and challenging systemic barriers to higher education and career opportunities. Our Summer Experiences do just that, by allowing our participants to choose a wide range of summer experiences that range from 1 week to 4 weeks and explore a variety of topic areas such as academic learning, outdoor education, civic engagement, international service learning, and competitive arts-based programming. Our participants travel domestically and internationally with our trusted program partners to explore their interests and identities within well-crafted programs.
THE OPPORTUNITY
While our youth (high school participants) are traveling throughout the summertime, Summer Search provides a On-Call system to respond to any physical or emotional safety needs, logistical situations, or parent and partner concerns. Summer On-Call Specialists will respond to calls Mon- Friday 5am- 3pm and Sat-Sunday 6am- 10pm. Using our tiered support system Specialists are the first line of defense, using good judgement and following protocols and procedures. Specialists' main responsibilities are to triage calls: record incident notes in our tracking system, respond and problem solve in the moment, utilize our tiered support system to escalate emergency incidents and relay information directly to Summer Search program staff.
WHAT YOU’LL DO
- Participate in Summer Search’s On-Call Training sessions (technical, case studies, practice)
- Field incoming calls from youth, families, or summer programs and respond and act as needed. (Possible areas of support include booking last minute travel adjustments, connecting youth with programs, linking youth with medical assistance locations and insurance coverage information, addressing logistical issues such as meetup times and location coordination, supporting parents/guardians as they inquire about the well-being of their young person etc.)
- Connect with Summer Search program staff for complex incidents using a tiered support system
- Log well documented detailed incident notes for all incoming calls and bridge communications to Summer Search staff
- Track travel trends and enter data in Salesforce to track incidents and student travel
- Work is a dynamic team setting to constantly communicate updates through written and verbal communication
- Participate in team meetings and dialogues
- Cover phone lines consistently throughout the duration of a shift
- Follow-up on incidents and complete necessary next steps to close incidents
Technology
- Navigate our Salesforce system for participants records and to log incidents
- Using a laptop, access resource documents and attend virtual trainings and team meetings
- Always ensure access to internet and strong cell phone service during shift
Relaying information to Summer Search Program Staff
- Following protocol, relay information to National and/or Program Site Leadership and request follow up by Summer Search Program Staff
- Communicate in a timely manner
- Follow-up on prior communication and open incidents when on shift
WHO YOU ARE
Qualified candidates will bring strong problem-solving skills and a desire and capacity to support BIPOC youth and families working either cross-culturally or interculturally. In addition, strong candidates will bring:
- EXPERIENCE: 1-2 years of related administrative or customer service experience, ideally in a similar capacity with emergency response/ crisis management. Previous experience supporting youth, their parents/guardians, or experiential summer programs.
- CRITICAL CONCIOUSNESS: You have an understanding of the root causes of societal discrimination and injustices and are self-reflective about your own privilege and positional power. You apply critical thinking and take action toward liberatory and inclusive practices.
- PROJECT MANAGEMENT: You take initiative to create systems and structures to achieve goals and objectives. You succeed at managing multiple workstreams and motivating, coordinating, and directing others to stay on track.
- COMMUNICATION EFFECTIVENESS: You are an active listener and thoughtful and strategic when conveying feedback, sharing ideas, or responding to inquiries to various audiences in multiple formats.
- SOCIAL EMOTIONAL INTELLIGENCE: You understand and value the importance of self-awareness and make a conscious choice to support and create an environment that feels safe, healthy and liberating for yourself and others.
- TECHNICAL SKILLS: Strong command of Microsoft Office applications, especially Word and Excel, SharePoint, and familiarity with database operations.
LOCATION AND OTHER REQUIREMENTS
This is a fully remote position. This hire must reside in one of their following states by their first day of employment: California, Washington, Pennsylvania, Massachusetts, North Carolina, Maine, or Colorado.
This position requires prolonged sitting and working in front of the computer.
OUR COMMITMENT TO DIVERSITY AND INCLUSION
With a staff that cares deeply about social justice and equity, we believe that diverse perspectives and backgrounds create a rich work environment and enhance our ability to pursue our mission. We are committed to building an organization with raised consciousness in order to impact how we work with students, as well as how we work together as a team. We hope you will join us as we continue to build a diverse organization that fosters a work environment where people from all backgrounds are welcomed and valued.
