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Customer Service Representative

Monday Night Brewing • Full-time • Remote (United States) • $45k - $50k / year • 4h ago

A little about our culture...

Monday Night Brewing has been honored as one of Inc. 500's Best Places

to Work in 2024! This recognition highlights our commitment to fostering

a positive and engaging work environment.

About Monday Night Brewing...

Monday Night Brewing is a craft brewery founded in 2006 by Jonathan Baker, Jeff Heck, and Joel Iverson in Atlanta, Georgia. Monday Night Brewing originally grew out of a small Atlanta Bible study. We started brewing beer together on Monday nights back in 2006 as a way to get to know each other better. As we learned more about brewing (and each other), we started making better, more complex beers. Friends, neighbors, and random strangers started joining us in our driveway to brew and commune together. Beer quickly became more than just a weeknight hobby..

About the role...

We are searching for an outgoing, energetic, and motivated customer service representative to join our team! As a customer service representative, you will be supporting small to medium-sized entrepreneurs using Monday Night Brewing software. The primary role of the Customer service representative is to deliver an awesome experience to our customers. A qualified Specialist thrives on going above and beyond on every interaction and will be the primary voice of POR to our customers. This Specialist will not solve every problem on their own – but work within POR to assist and delight our customers.

Duties & Responsibilities

Act as first point of contact for MNB customers (Phone, email, chat)
Respond to customer requests for assistance
Use knowledge and skills to address customer’s needs and resolve basic problems within existing specifications and defined standards
Provide an exceptional customer experience demonstrating excellent communication skills, responsive follow through, and advocacy for customer issues within the support team and other internal departments
Provide timely follow-up to customers and an exceptional support experience
Provide thorough and complete case notes and documentation of customer issues
Prioritize incoming issues and route to the appropriate resources for resolution

Qualifications & Skills

Excellent customer service attitude
Team player
Demonstrated verbal and written communication skills
Time Management and problem-solving skills
Attention to detail and ability to collect and document detailed information regarding customer issues
Ability to listen intently and understand underlying concerns
Ability to empathize and relate to customers
Ability to navigate any question or issue and direct customer to the right person or team to assist
Demonstrated ability to maintain self-control while defusing stressful customer situations (High EQ)
Ability to multi-task between varied support channels, effectively and professionally communicating with the customer based upon their desired channel (i.e. phone, live chat, email)
Project Management, technical aptitude, and analytical skills a plus

Job Type: Full-Time, Exempt. Base Salary + Benefits (Medical/Dental/Vision), 120 Hours PTO, 100% 401(k) Matching (up to 4%). M-F, Day-Time work schedule. Open to On-Site, Hybrid and 100% Remote work environments.

The base pay range for this position is $45,000 to $50,000 per year. ($22.95 - $29.99 / hr)

The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, experience and training, skills, licenses and certifications, and education among other factors.

POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources.

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