Job Description
Summary
Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Professional & Technical Services, LLC, a Chenega Professional Services’ company, is looking for a Call Center Customer Service Representative. The Customer Service Representative will be in the frontlines facilitating our military populations’ health care needs by providing outstanding customer service in a fast-paced contact center. You will respond to inbound calls, chat, email or other written correspondence regarding enrollment, claims, referrals and authorizations and appointments. Combine your passion for our military community with your proven customer service skills in this mission to serve those who serve.
Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, innovative solutions for our clients.
Responsibilities
- Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email or other written correspondence.
- Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact
- Meet department productivity and performance metrics to include consistent and regular attendance. Adhere to published schedule, prioritize workload to answer incoming calls and maintain consistent attendance.
- Document customer interactions and cases in a customer relationship management (CRM) system.
- Participates in continuous training and become fully proficient in resolving all customer inquiries
- Other duties as assigned.
Qualifications
- A High School Diploma and a minimum of (2) years of customer service experience.
- Technology literate and experienced in navigating multiple screens or web browsers at one time and proven ability to work independently in a remote work environment
- Ability to cover any work schedule between the hours of 8AM CT- 6PM HT
- A private and secure workspace and workstation with high-speed internet is required.
- Contact center with chat messaging, TRICARE customer service and military connectedness experience preferred
Teleworking Permitted?
Yes
Teleworking Details
Full Remote - Must have access to high speed internet
Estimated Salary/Wage
USD $20.00/Hr.
Our wide range of benefit options is designed to support and protect employees and their families. Based on eligibility, benefits include medical, dental, vision, prescription plans, wellness programs, income protection, paid leave, and retirement. Positions covered by the McNamara-O'Hara Service Contract Act, Davis-Bacon Act, or a Collective Bargaining Agreement (CBA) will comply with the statute or CBA requirements.
