Title: Team Leader
Location: Buenos Aires, Buenos Aires
Type: Full-Time
Workplace: remote
Category: LATAM
Job Description:
Our client works with local governments in the US to help determine the value of every property located in the area they serve. They provide software solutions, gather property information, and analyze the data.
Once the data is collected, it is analyzed, and tentative property values are set. Property owners then have the opportunity to dispute those values in order to keep their property taxes low.
We are seeking temporary call center agents who can answer inbound calls, live chats, and emails and assist property owners in scheduling appointments to dispute their property values.
Working Shift: Argentina's shift 9am to 5.30pm
Note: This project will span from Monday, April 1st to Friday, April 11th, 2025. Please note that these dates are fixed for the duration of the project.
Key Responsibilities:
Manage the Appointment Setter Team for all projects and support customers and accounts
Answer incoming calls, live chats, and emails in a friendly and professional manner.
Schedule appointments using DaySmart Appointments Software.
Enter information accurately and completely.
Guide conversations to keep them brief and on topic.
Minimize dissatisfaction by demonstrating empathy.
Provide answers to basic questions about the dispute process.
Requirements:
Proficient in using computer systems and software applications
Excellent communication and listening skills, both verbal and written
Strong customer service skills
Advanced (C1) level or above in English
Must have a laptop or desktop which meets the minimum qualifications:
Processor: Core i5 or higher
RAM - 8GB or higher
Bandwidth Requirements Minimum:
Download Speed: at least 10 Mbps
Upload Speed: at least 10 Mbps
A quiet, private place in your home where you can work without background.
Benefits:
Work from home
Access to diverse projects
Opportunities for professional growth
Collaboration with diverse teams
No commute time
No dress code (unless there's a meeting!)
Eco-friendly work lifestyle
Exposure to a multicultural team
Potential for long-term engagement
Improved work-life balance
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
