Job Title: Remote Customer Service Representative

Location: Anywhere in the Philippines

Employment Type: Full-Time

Salary: 5 USD per hr

Job Summary:

As we continue to steadily develop, we are looking to add a member to our small corporate team. We consider the ideal candidate to be a self-starter who possesses the right attitude to fit into a dynamic business environment such as ours.

As the Customer Service Representative, you will be required to provide memorable service to our growing base of customers.

This is a contractual position. The ideal candidate for this role will turn into a long-term position given the need and fit with the company.

Role & Responsibilities (include but are not limited to)

Be the primary agent for servicing all subscription-based customersAnswer, screen, and follow up with incoming calls, emails, and live chatsRespond to customer inquiries and concerns in a professional and timely mannerWork with existing database of customers and new customersDrive administrative systems and technologySupport other team members as needed

Qualifications

Must possess positive and flexible attitudeHave strong verbal and written communication skillsAbility and preference to work independently with minimum supervisionBe comfortable with and/or learning various applications and systemsCapable of working on multiple tasks with various deadlines simultaneouslyPrevious customer service, outbound sales and/or call center experience is considered an assetCapable to work on a graveyard shift.

Job Duties

Answer incoming customer inquiriesRecord and modify customer information within the databaseEngage with clients in a friendly and professional manner while actively listening to their concernsOffer support and solutions to customers in accordance with the company's customer service policies

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.

1840 & Company

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