What You'll Do
As a Repetitive Benefit Specialist I you'll provide routine processing and maintenance services for customers who have an annuity plan. Success in this career is warranted with having high attention to detail, some mathematical skills, enjoying critical thinking and problem solving, and having a process improvement mentality.
Your day will be filled with:
- Analyzing internal and external customer requests and processing transactions to create and maintain computerized retirement and repetitive payment records in an accurate and timely manner, ensuring appropriate materials and forms are provided, and meeting productivity and quality measurement goals.
- Reviewing and performing retirement and repetitive payment calculations and transactions within compliance requirements, contract restrictions, legal documents and tax consideration.
- Investigating and resolving calculation and transaction problems including balancing/reconciling accounting and recordkeeping for retirement and repetitive records.
- Participating in the training and development of team members, providing technical and problem-solving expertise and assisting with procedural updates.
- Consulting available resources to perform daily tasks and making suggestions for improvements in procedures and providing solutions.
- Performing other job-related duties or special projects as required.
Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!
Who You Are
- High school diploma or relevant experience and 2+ years of work experience.
- Strong interpersonal, analytical, mathematical, organizational, decision making, 10-key, and customer service skills.
- Must be detail oriented, have good problem-solving and critical thinking skills, able to collaborate with others, be emotionally intelligent, and have a process improvement mindset.
- Strong knowledge of contract provisions, pension and repetitive payment recordkeeping and accounting systems.
- Ability to adapt to frequent change, handle a large volume of work and balance working independently while working in a team environment to meet customers' needs and achieve overall goals.
- Capable of using various mainframe/PC applications including word processing and spreadsheets.
Skills That Will Help You Stand Out:
- Previous experience in a quality and production/processing focused role.
Salary Range Information
Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)
$17.74 - $31.73 / hour
Time Off Program
Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.
Pension Eligible
Yes
Additional Information
Work Environments
This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, or Charlotte, NC). You’ll work with your leader to figure out which option may align best based on several factors.
Work Authorization/Sponsorship
At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.) For additional information around work authorization needs please use the following links: Nonimmigrant Workers and Green Card for Employment-Based Immigrants
Investment Code of Ethics
For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.
Experience Principal
At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.
Principal is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
