We are a bootstrapped but growing Web Based Software as a Service (SAAS) company that primarily provides Online Learning Platforms/EdTech to B2B Clients. One of the challenges is to work with existing clients (many of them) and provide first line of support.
This role would require you to do the following on a daily basis:
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Responding to customer emails and support tickets on a daily basis.
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Resolving critical issues/questions by getting on a phone call or online meeting with the customer if needed.
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Documenting tutorials, faqs on a constant basis to improve training materials for clients and internal team members as well.
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Troubleshooting technical issues on their own as much as possible before developers need to get involved.
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Discuss requirements with clients for customization requests if needed depending on the client.
The ideal person for this role:
