As a Happiness Engineer, helping people is your passion. Maybe you’ve developed your own support philosophy by reading books like Delivering Happiness or Exceptional Service, Exceptional Profit. Perhaps you’re a contributor in an online support community such as the WordPress.com forums or WordPress.org forums.
Our goal is to build relationships based on trust which result in happy, passionate, loyal customers and colleagues through listening to their needs and guiding them to the fullest use of the products we offer.
Interested in learning more about how our team works? Check out Andrew Spittle’s talk at UserConf.
In general, a typical day involves:
Helping people use Automattic’s products, including WordPress.com, Jetpack, Gravatar, and more
Troubleshooting, investigating, and creating detailed bug reports
Crafting and editing helpful support documentation
Being an active member of a team that provides around the clock support to our users via live chat, forums, and
Apply now and work remotely at Automattic
