We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Customer Service Sales Representative (Appointment Bookings)
Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources.
Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.
Why Join the A-Team?
Come for a career, stay for the fun!
- Annual base salary of $38,480, plus eligibility for On Target Earnings (OTE) of up to 10+% for a potential total compensation of $42,328.00, for meeting/exceeding sales KPIs.
- Earn performance-based rewards – be recognized with generous incentives
- Do meaningful work and collaborate with the best
- Grow your career - yes, we love to promote internally
- Celebrate at our employee engagement events
- Bi-weekly pay
- Free employee only HMO Health Insurance
- Life Insurance, 401K plan and more
- Paid Time Off and Company Paid Holidays
- Comprehensive training and ongoing professional development opportunities
A Glimpse Into Your New Role
You are a Sales-Focused Customer Service Representative. You will manage inbound and outbound contact center activities for appointment bookings while driving sales opportunities with new and current customers.
- Answers inbound calls to successfully book and reschedule appointments, customer marketing campaigns and promotions.
- Makes high-volume outbound dialing calls to prospective and existing customers to schedule appointments and drive sales opportunities.
- Become a Product and Services Consultant providing expert advice to customers enabling product/services purchase.
- Drive sales through scheduling appointments and generating business opportunities.
- Effectively overcome objections and handle conversations to secure commitments.
- Achieve monthly and quarterly sales goals contributing directly to team success
- Overcome objections effectively and handle challenging conversations with confidence and professionalism to secure commitments.
- Identify future sales opportunities during customer interactions and recommend appropriate products or services, utilizing effective upselling and cross-selling techniques.
- Facilitate customer friendly appointment booking while providing information about store location, hours of operations, appointment details and confirming appointments.
- Collect customer data during calls and updates customer profiles in appointment booking tool to include caregiver data.
- Collaborate with client shops as needed to provide correct and complete information to customers or to solve issues to finalize appointments at client shops.
- Market features and benefits of client products and services
- Perform call backs on missed inbound calls.
- Maintain detailed and accurate records of customer interactions, sales progress, and scheduling details within client system
- Perform other related duties as requested by management.
What You'll Bring
- Positive can-do attitude
- Must have sales experience
- High school diploma or equivalent.
- Exceptional oral and written communication skills
- 1+ years call center sales experience with strong sales aptitude and customer service skills
- Possess high level of Emotional Intelligence with excellent persuasive/negotiation skills
- Bilingual (Spanish) is a plus
- Consistent work history and excellent attendance record
- Excellent listening skills
- Must show sensitivity and respect in speaking with customers with hearing loss.
- Experience using sales scripts and adaptive selling techniques
- Experience taking inbound and making outbound calls.
- Detail oriented and accurately notes customer interactions.
- Results-oriented with a track record of meeting or exceeding KPIs and sales goals
- Ability to manage multiple campaigns and programs (inbound and outbound).
- Experience using MS Word, Excel, Notepad and conducting internet searches
- Well-organized, goal oriented and punctual
- Displays professionalism during calls. Friendly, polite and confident when speaking with customers
- A respect for confidentiality.
- Able to work flexible scheduled shifts supporting the needs of the business.
- Work shifts may be 8 hours to 10 hours in length.
- Current Hours of Operations are Monday - Friday 6:00 am – 11:00 pm CST, Saturday 7:00 am – 8:00 pm CST and Sunday 9:00 am – 5:00 pm CST.
- Part time shifts may be available.
With a diverse global team working together, we proudly embrace and live these shared values:
- Collaboration: Brilliant jerks can be brilliant elsewhere.
- Impact: Do, get it done, create impact.
- Passion: Be positive and bring passion and energy.
- Transparency: A transparent team can help each other.
What are you waiting for?
Join the A-Team and experience the A-Life!
Acquire BPO is an Equal Opportunity Employer
http://Welcome to Acquire BPO (youtube.com)
Join the A-Team and experience the A-Life!
