Auto req ID: 29165
Title: Titles Representative I (Remote)
Job Function: Finance
Location: RENO
Company: Harley-Davidson Financial Services
Full or Part-Time:Full Time
Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes™, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson® motorcycles.
You’ll play a pivotal role in helping us create the company we want to be. And for our employees and H-D community it’s done through being fair, honest, positive and creative. This isn’t just any company. And yours isn’t just any career. It’s part of your story. Ride with us and make it legendary.
HDFS’ Reno, Nevada office serves as one of the Company's two operations centers. HDFS first established its roots in 1992 in Nevada. It is also home to Eaglemark Savings Bank, the Company’s lending institution, where all loans are funded. Reno employees represent the loan origination and servicing business units including Collections, Funding, Underwriting, Dealer Services, and HDFS’ Cycle Insurance business unit. There are also employees who work in Accounting, Legal, Global Information Services, Risk, Enterprise Project Management, and Compliance who call this office home. Join our team as a Titles Representative I (Remote).
Job Summary
Under direct supervision the Titles Representative I is responsible for ensuring that the liens on all loans financed with Harley-Davidson Financial Services are perfected and released properly in favor of Eaglemark Savings Bank and/or It’s Assigns, customer and or third-party within 9 days of payoff. The Titles Representative I handles basic title related transactional needs of our business partners and customers with accuracy, quality, and an unsurpassed level of customer service. They also must have the ability to make basic decisions within organizational guidelines.
Job Responsibilities
- Conducts basic and routine analysis to be used in decision-making to ensure that liens on all loans are perfected and released properly
- Under direct supervision gains a basic knowledge of state and dealer title processes and regulations
- Onsite Reps must support the office duties as assigned. Including filing, storage, scanning, noting, and emailing the legal documentations, subpoenas, and other mail documents to the appropriate stakeholders within 24-48 hours of receipt
- Under direct supervision interacts via written and verbal correspondence with dealers, customers, third party vendors, and state titling agencies (i.e. DMV, County Clerk etc.)
- Enters proof of payoff entry, queues, and other tasks with Titles Reps II within 9 business days or receipt with quality and accuracy in mind
- Assists other Internal stakeholders on basic title related issues to learn all stakeholder impacts to the Title team
- Verifies and sorts the mail, supporting documentation, validates information from the original funding package, state websites and our vendors
- Handles basic and routine phone calls to and from business partners and customers to verify and resolve outstanding liens/titles
- Responsible for accurately updating account payoff information
- Uses effective time management and ensures the dealer and rider experiences meet expectations
- Maintains a current awareness and understanding of appropriate banking laws, title laws and regulations, internal policies, and procedures, and to comply fully with those laws, regulations, policies, and procedures
- Meet individual performance metrics (Title QA of 90%, AHT 6:00 mins or less, low BPS, availability of 85%)
Education Requirements
High School Diploma or Equivalent Required
Education Specifications
High School Diploma/GED Required.
Experience Requirements
Required
- Experience with Microsoft Office and general computer knowledge
- Ability to handle large volume of accounts and inquires with efficiency and accuracy
- Ability to prioritize workflow to meet department objectives
- Strong written and interpersonal communication skills
- Proven problem-solving and decision-making abilities
- Organizational skills with an attention to detail
- Strong teamwork skills and the ability to interact effectively with staff of all levels
- Demonstrated ability to take the initiative and achieve results in a fast-paced and changing environment
- Willingness to invest in individual development and growth
- Hybrid employees must obtain Notary Certificate within one year of being hired
- Adherence to high ethical standards of FHPC and HD#1 Principals
- Strong computer skills
- Good problem-solving skills
- Possesses good communication skills
- Flexible and open-minded
- Ability to work in a team environment
- Ability to prioritize workflow to meet department objectives
- Ability to take the initiative and achieve results in a fast-paced and changing environment
Disclaimer
The above statements are not intended to describe the general nature and level of work being performed. They are not intended to be constructed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.
The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.
We offer an inclusive compensation package for all full-time employees including, but not limited to, bonus programs, health insurance benefits, a 401k program, onsite fitness centers, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here.
Applicants must be currently authorized to work in the United States.
Direct Reports: No
Travel Required: 0 - 10%
Pay Range: $34,100 - $51,200
Visa Sponsorship: This position is not eligible for visa sponsorship
Relocation: This position is not eligible for relocation assistance
#LI-HDFS
Job Segment: Customer Service Representative, Bank, Banking, QA, Quality Assurance, Customer Service, Finance, Technology, Quality
APPLY NOW »
