Customer Success Remote, United States
Description
ON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth. Through its leading intelligent engagement platform, ON24 enables customers to combine best-in-class experiences with personalization and content, to capture and act on connected insights at scale.
ON24 provides industry-leading companies, including 3 of the 5 largest global technology companies, 3 of the 5 top global asset management firms, 3 of the 5 largest global healthcare companies and 3 of the 5 largest global industrial companies, with a valuable source of first-party data to drive sales and marketing innovation, improve efficiency and increase business results. Headquartered in San Francisco, ON24 has a wide global footprint with offices in key regions, including London, Singapore and Sydney. For more information, please visit www.ON24.com.
Role Overview:
The ON24 Event Specialist is responsible for the delivery of customer events using ON24’s virtual product suite.
Event specialists are responsible for:
- Providing an enhanced ON24 experience for customers and attendees
- Managing live events
- Customer training
- Event troubleshooting and escalation
This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and an interest in thriving in a deadline driven environment are critical components of this role.
ON24 encourages employee career growth and rewards those with a passion for success. At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.
Responsibilities:
- Provide customer trainings prior to live event
- Manage and monitor live event ensuring success
- Perform event related tasks, such as edits, answering audience member technical questions, and other administrative tasks related to role
- Act as product and subject matter expert
- Providing technical support and guidance
- Drive customer satisfaction with excellent customer service
- Perform webinar and virtual event related activities as necessary
- Event specialists may be requested to work outside of regional business hours, on holidays, and/or weekends
Skills & Experience:
- Knowledge of live streaming content
- Excellent troubleshooting, problem-solving and strategic thinking skills
- Ability to work independently
- Awareness and understanding of Internet browser software, webcam configurations/set up, and Windows/Apple operating systems
- Well organized and able to provide high quality work 100% of the time
- Ability to work on multiple priorities and/or projects simultaneously
- Sense of urgency to provide a rapid response to client requests
- Excellent listening and communication skills, both verbal and written
The base pay range for this position is $15.00 per hour. This range is not a guarantee of actual compensation that may be earned nor a promise of any specific pay for any specific employee, which is always dependent on relevant experience, education, skills, location, and other applicable factors.
EEOC:
ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records
