- Remote US, United States
- Sales and Marketing
- Regular Full-Time
Job Description
About Us
EagleView is a leading provider of aerial imagery, property insights and software that transforms the way people work. EagleView holds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. EagleView provides the most accurate data, enabling customers in the government, construction, solar and insurance industries to make timely, informed and better decisions.
Overview
EagleView, the leader in aerial imagery, is hiring a Customer Success Manager- Commercial in Customer Success. This role will support clients, interface with management at multiple levels and accelerate business value and return on investment for our customers, by utilizing their expertise in customer success, enterprise software management, and technical account management. This professional will have experience in subscription sales model environment and contribute to completing the post-sales lifecycle for EagleView’s client base with a focus on increasing customer adoption and retention.
Responsibilities
• Develop and implement a strategic customer roadmap plan to maximize adoption
• Collaborate with internal teams in support of enterprise clients; meet and engage your portfolio of customers and become proficient in their history, their business outcomes, and their goals
• Launch, coordinate, and support customer on boarding, training, and piloting of products and services
• Drive and establish EV’s value, document success metrics, track KPI’s, understand customer health
• Help clients improve their workflow by utilizing company products and services while building engagement, retention, and growth
• Cultivate lasting customer relationships to meet customer needs and mitigate any complaints or concerns to ensure continued business and establish trust
• Identify opportunities to build and grow scale internally
• Proactively attempt to increase usage, determine hurdles in the way
• Pull data to complete one time or reoccurring reporting needs
• Conduct quarterly business reviews
Qualifications
• 3+ years Customer Success, Customer Service, Technical Account Management, Enterprise Software Sales or related field
• Ability to travel up to 20%
Preferred Experience:
• Previous experience with annual subscription sales model preferred
• Consistent record of achieving targets and goals, preferably in a sales setting
• Leading technical conversations and persuading others to act based on requirements and value provided by solutions
• Customer facing experience leading enterprise customers through business or technology transformations with large account/project management experience
• Has handled difficult customers or situations and can demonstrate resolutions
• Strong written and verbal communication skills
• Strong organizational and problem-solving skills
• You share our values, and work in accordance with those values. Ability to analyze data and convey actionable insights to Customer Success Leadership
This job description is not an exclusive or exhaustive list of all job functions that a workforce member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
EEO Statement
The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate’s work experience, education and licenses, work-related training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. All Fulltime (30+ hours) employees are eligible for PTO, Sick, and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program; Pet Insurance. This is a remote, full-time position, with a base compensation range of $55,000 to $75,000 and commission eligible targeted at $6,000 per year, based on experience.
EagleView® and its subsidiaries are dedicated to fostering a diverse workforce, leveraging talent to create opportunities for both our business and our people. We are committed to fostering an inclusive workplace and are open to discussing reasonable accommodations for candidates with disabilities to ensure equal opportunities for success in the role.
As an Equal Opportunity, Affirmative Action, and E-Verify Employer, EagleView® welcomes applicants from all backgrounds, including minorities, women, individuals with disabilities, and veterans. EagleView® and its subsidiaries are committed to leveraging the talent of a diverse workforce to create opportunities for our business and our people.
EEO/AA/Minority/Female/Disability/Veteran, status
