EMERGENCY MEDICINE TELEHEALTH PHYSICIAN
Job Specification
WHO WE ARE
RightSite Health (RSH) utilizes a navigation platform that reduces avoidable Emergency Department visits by pairing board-certified Emergency Medicine physicians with patient navigators to conduct telehealth visits for patients calling 911.
WHO YOU ARE
A RightSite physician is not your standard EM job, and many EM physicians may not be the best fit for this job. The concept of Telehealth for the EM physician is relatively new, and RightSite is one of the first companies to have a broad reach into markets where your expertise and decision-making matter.
A RightSite physician brings the experience and judgment of seasoned Emergency Medicine physician to the telehealth process and combines it with real-time navigation services. In this partnership, RightSite delivers high-quality patient care while significantly reducing unnecessary ED visits.
You will use technology not just to execute patient care but to transform how care is delivered. At RightSite, you will meet patients where they are, at the moment they need you most.
The reason we need seasoned EM physicians is not just for experience but for judgment. Rapid, high-stakes risk assessment is a skill that only develops after years of independent practice. At RightSite, you will be making these decisions remotely, often with limited information and with variable patient presentations. If you thrive in uncertain, dynamic, and fast-moving environments, this is the job for you.
CRITICAL CLARIFICATIONS ABOUT THIS ROLE
- This job requires set hours, similar to an ED shift. While remote, this is not a flexible telehealth role — you must be fully available for your scheduled shifts.
- You cannot do this job while engaged in another compensated activity. You cannot work a shift while also working in an ED or clinic — this job demands your full attention during scheduled hours.
- Patient volume varies significantly. Some shifts may have extended periods with few calls, while others may feel like a full-capacity ER shift. You must be comfortable with this variability.
- You must have at least 5 years of post-residency experience as an EM attending. This job requires rapid, independent risk assessment, which is not a skill that is learned in residency.
HOW PATIENTS REACH RIGHTSITE
RightSite physicians see patients via two primary activation pathways:
Field Activation (EMS On Scene):
- EMS arrives, evaluates the patient, and activates RightSite.
- Most familiar process — similar to an ER handoff.
- Most information available — vital signs and EMS report included.
- High alternate care success rate.
Dispatch Activation (911 Call Transfers):
- 911 dispatchers transfer calls to RightSite before EMS arrives.
- Limited information—no pre-screening, often no vitals.
- Lower success rate than Field Activation.
All patients are seen without insurance screening — RightSite bills insurance directly after your evaluation occurs.
AS A RIGHTSITE PHYSICIAN, YOU WILL HAVE MULTIPLE ROLES
- Treating Physician: Deliver care via audio-visual telehealth, with the expectation that you will be professionally dressed (scrubs, polo, or white coat provided by RSH).
- Care Team Member: Collaborate with a non-clinical navigator who assists with patient logistics and follow-up.
- EMS Liaison: Communicate effectively and respectfully with EMS, Fire, and Dispatch.
- Clinical Expert: Provide ongoing feedback and insight to improve RightSite’s medical services.
SCHEDULING & SHIFT EXPECTATIONS
- Shifts are in 4-hour blocks, with part-time and full-time options available.
- Part-time: 56 hours/month.
- Full-time: 120 hours/month.
- Shift splitting and cross-coverage between colleagues is encouraged.
- Physicians submit 16 more hours of shift requests than required, and RSH will honor requests.
- Shift requests are due by the 15th of the prior month, with schedules finalized within 2 days.
- You must check in before your shift, attend a huddle, and be available for immediate call response (within 60 seconds).
A DAY IN THE LIFE
- Check-in with your team at the start of your shift to review expectations and changes.
- Remain available for incoming calls.
- Engage with EMS and dispatch teams professionally.
- Make real-time, independent clinical decisions with varying levels of information.
- Handoff care instructions to the navigator team.
- Stay engaged in team communication via Slack or text.
- Contribute to quality improvement and administrative work when patient volume is low.
During periods of high call volume, patient care takes priority over all administrative work.
COMPETENCIES
At RightSite Health, competencies define how you work, not just what you do.
- Composure: Remains calm under pressure and in unpredictable situations.
- Judgment: Makes sound, evidence-based decisions with limited information.
- Adaptability: Thrives in an unstructured, variable-volume environment.
- Collaboration: Works effectively with EMS, dispatch, and non-clinical team members.
- Interpersonal Skills: Communicates professionally with all stakeholders.
- Delegation: Clearly directs navigators and support staff.
- Clinical Expertise: Serves as a subject matter expert in EM telehealth.
INTERVIEW & SCREENING PROCESS
- RightSite Health follows a rigorous interview process to ensure the best fit for both the physician and our organization.
- The process includes:
- Initial screening calls to assess experience, expectations, and role suitability, and to give an overview of the operational structure and expectations before being extended formal interviews.
- Two one-hour structured interviews to evaluate clinical expertise, adaptability, and teamwork skills.
WHAT YOU WILL BRING TO US
- Doctor of Medicine (MD) or Doctor of Osteopathy (DO)
- Minimum 5 years of post-residency Emergency Medicine experience
- Comfort with independent decision-making in high-stakes situations
- Experience with chart review and process improvement
EXPECTATIONS FOR WORK ENVIRONMENT & ADAPTABILITY
- While RightSite is a structured and mission-driven organization, physicians should be aware that as we continue to grow, certain operational processes may evolve.
- Applicants should have a tolerance for variability from what they may be accustomed to in more traditional practices.
- We value adaptability and problem-solving skills as part of our culture and encourage a proactive approach to improving systems and workflows.
WHAT YOU WILL GET FROM US
- The ability to work from home while practicing high-quality emergency medicine.
- Transparent, equitable compensation.
- Full-time employees will receive competitive market-based healthcare coverage (medical, dental, vision).
- Work-life balance with structured, predictable scheduling.
- A highly supportive, mission-driven team.
This job is not for everyone, but if you’re a seasoned EM physician looking for a fast-paced telehealth role with real emergency medicine decision-making, this may be the perfect fit.
