Application Consultant
This remote role welcomes candidates anywhere in Canada and the US.
Our Implementation Team is looking for an Application Consultant who is passionate about providing segregated IT transformation for our clients. It is important for the candidate to act as a conduit between Operations, R&D, and our clients, working cross-functionally to become a product expert and a client process advisor.
The Application Consultant role is project driven and will support a wide array of services for our customers.
What your impact will be:
- Work with colleagues and managers to implement and proactively manage a superior technology solution for our clients.
- Provide implementation support to new clients by leading customers through the implementation process, communicating with those involved to ensure that implementation is completed and any issues are resolved so the client can be successfully utilizing the product. Train users in system set up, administration and maintenance
- Provide Business analysis, through gap analysis, root cause analysis, facilitation of business process reviews & documentation, requirements elicitation, allowing the project team to gain a comprehensive understanding of the client's needs in order to overcome barriers and achieve the organizational goals of the client.
- Understand clients' business processes and configure applications based on business needs and accepted best practices.
- Own the user acceptance testing and change management process by ensuring stakeholder satisfaction with the outcome of the project through client testing and training
- Create user documentation when required and complete hand over documentation to assist support staff in providing quality customer care.
- Build our clients’ capabilities; encouraging them to achieve success beyond their expectations by identifying opportunities for recommending additional product and services that fit the needs of our clients.
- Support Project Managers in managing engagement contracts, identifying & escalating bottlenecks, and project progress updates.
- Efficient delivery of implementation services that ensure key project milestones are met on a timely manner, in addition to exceptional utilization of assigned resources.
- Be a leader in providing subject matter expertise to R&D and other operational groups, by understanding market trends of client needs and business practices to ensure the success of our product, incorporating industry best practices in order to maintain strengthen our position within the market.
What we are looking for:
- Problem solving, critical thinking and analytical skills
- Excellent communication (both written and verbal) skills across all levels of an organization, plus a passion for seeing others succeed
- Entrepreneurial Spirit, with a willingness to ‘roll up sleeves’ and work at all levels of client organization
- Experience working with both business and IT groups
- Must be able to travel an average of 50% of the time within North America
Nice to Have:
- Experience in system configuration
- Knowledge of SQL
- Knowledge of a Customer Information System (CIS) processes and functionality is a plus
- Experience in providing software implementation to the utility industry is a plus
- Strong influencing and coaching skills are a plus
What we offer:
- 3 weeks vacation and 5 personal days
- Comprehensive Medical, Dental and Vision coverage from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Flexible work options (and some pretty cool offices!)
- And more!
About us:
Founded in 1983 and welcomed to the Harris family in 2004, our Cayenta business unit is the North American leader in technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational success.
