Job Details
Description
Who We Are:
At Intoxalock, a member of the Mindr family of brands, we are dedicated to being a force for good. That's why we provide substance use safety, detection, and monitoring products and services that help people live responsibly and keep communities safe.
Always aware. Always Guiding. Never Restricting or judging.
The Service Center Support Technician Tier 1 is responsible for providing technical support to service centers for any CST system(s) and/or equipment issues. The Service Center Support Technician position is primarily responsible for addressing service center concerns and questions regarding wiring diagrams, trouble shooting, product inventory as well as the servicing, removal, or installation of CST equipment utilizing multiple outlets both internal and external for technical research and information to resolve service center issue. The Service Center Support Technician stands as one of the first points of contact for service centers and will need to provide quality customer service as well as technical expertise.
What You’ll Be Doing:
- Provide support to service centers answering installation and technical issues.
- Receive calls and emails internally and externally providing technical assistance. 90% external/10% internal
- Provide administrative support for services center troubleshooting and internal departments for technical expertise, log analysis, data review, etc.
- Documentation of service center inquiries onto Intoxalock system of record.
- At all times, provide exceptional customer service and the best possible experience when communicating with our Service Centers and internal departments.
- All other duties as assigned.
What You’ll Bring to the Table:
- High School Diploma or GED is required. Automotive or electrical certification, or license, or degree recommended (MECP,ASE, ABYC, etc)
- At least one year of hands-on experience with 12-volt electrical systems, reading schematics, and troubleshooting automotive electrical systems recommended (Alldata, Prodemand, Directechs, etc)
- Expertise focused on installation and servicing automotive alarm, remote start or similar systems preferred
- Experience with problem solving using critical thinking and conflict resolution/de-escalation.
- Detail orientated with strong communication skills.
- Excellent computer skills including Microsoft suite (Word, Outlook, Excel, etc) and Adobe Acrobat
Why work for us?
Check out this list of a few of the many good reasons why we are a Top Workplace:
- Hourly wage is $20 per hour+ 401(k) + benefits.
- We are the nation’s largest interlock provider, and our Mission is to help people live and drive responsibly.
- Mindr won the 2023 Top Workplace Award locally and nationally–and 2024 Best Place for Working Parents Award
- Growth Oriented- 7 years of over 10%+ growth annually. Doubled in employee size over the past 2-3 years.
- A comprehensive and highly competitive benefits package, including:
- Dental Insurance
- Health Insurance
- Vision Insurance
- 401(k)
- Paid Holidays
- Paid Time Off
- Ongoing Professional Training online via Litmos
- And more
Equal Opportunity Employer
It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants based on individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.
