Inbound Coordinators are responsible for taking inbound calls from LSA's clients, completing required intake with accuracy and attention to detail, and connecting on-demand telephonic requests to interpreters. Inbound Coordinators may also support LSA's interpreters with resolving basic inquiries.
Responsibilities
- Answer inbound calls, complete required client intake without errors, and connect calls to the appropriate interpreter within LSA compliance and IBT performance standards.
- Provide exceptional Customer Service to internal and external customers.
- Adhere to personal attendance schedule and arrive for work on-time. Communicate with call center managers, as appropriate, when issues arise.
- Maintain full confidentiality and adhere to LSA's security policies at all times.
- Complete interpreter evaluations as assigned or requested.
- Complete internal case forms as appropriate.
- Utilize available resources for independent problem-solving and escalate other issues or concerns as appropriate.
- Performs other duties as assigned.
Requirements
- Proven success with providing exceptional customer service.
- Ability to work successfully in a fast-paced environment.
- Excellent written and oral communication, including proper spelling.
- Reliable, collaborative, and works with an enthusiastic mindset.
- Success working independently and within a team.
- Ability to type 30 WPM minimum.
Shift
- Saturday- Wednesday, 12:00pm-8:30pm EST
LSA Provides a great benefits package to full-time employees. We offer Medical, Dental, Vision, 401k with partial match, and other employer covered benefits. Reach out to set up an interview and learn more!
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Stefan Suchanec at 800.305.9673
Founded in 1991 by Laura K.T. Schriver, LSA offers a full range of premier language-based services. With over 240 employees and a network of more than 3,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide, in over 230 languages, across virtually every industry segment. LSA is conveniently located in Horsham, minutes from the PA Turnpike, in a business center with ample free parking and beautiful landscaping. LSA offers a competitive benefits package with a generous 401k match for qualifying employees. For more information on LSA, please visit www.lsa.inc
