Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
Job Responsibilities:
- Drive customer satisfaction through inbound service calls, email, and/or chat
- Troubleshoot & resolve end user issues (technical support)
- Respond to inquiries related to account details, products, and services
- Navigate through multiple systems and tools when helping customers
Why Work With Us?
- Pay: $14.00-$15.00 per hour
- Work arrangements for everyone - we're proud to offer both regular full-time and seasonal/temporary job assignments
- 100% paid training
- Regular full-time associates may enroll in health & wellness benefits such as Medical, Dental & Vision insurance
- Paid time off (regular full-time & part-time associates)
- 401K retirement plan with company match (regular full-time & part-time associates)
- Employee discounts
- Referral bonuses
- Internal mobility - Foundever promotes career growth (over 90% of our front-line leaders are promoted from within) and opportunities for associates to transfer laterally in the organization
Qualifications:
- Strong communication skills, including the ability to navigate between screens while assisting customers
- Problem-solver with a can-do attitude
- Enjoy working independently and with a team
- Must be 18+ years of age
- High school diploma (or GED equivalent)
- Must be able to complete a pre-employment background check with satisfactory results
Work From Home & Equipment Requirements:
- Work activity must be performed in a quiet and distraction-free location within the home
- Associates must have access to highspeed internet service through a hard-wired connection (i.e., via ethernet cable)
- Company provides needed equipment, though associates may be asked to supply their own monitor
At this time, Foundever can only offer employment to individuals located in the following states: AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NV, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY
CANDIDATES RESIDING WITHIN 50-MILES OF A FOUNDEVER LOCATION MAY BE ASKED TO WORK ONSITE.
EEO Statement
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
