Location: Columbia, MD, USA
Requisition Number1927
Remote?Yes
Why Work at AbsoluteCare?
At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer.
We call this “care beyond medicine.” We have turned the doctor’s office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members’ needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.
We don’t stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works.
Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT2.
Job Summary
The Enrollment Coordinator (EC) an integral member of the team, providing direct support to local markets on account creation, account updates, enrollment data, and disenrollment processes. The EC serves as the subject matter expert (SME) in the entry of membership data into the electronic medical record (EMR) with the primary goal of accurate and timely entry. The EC is responsible for accurate data entry, correction of identified errors, and process improvements or standardization as needed.
The EC is the SME for the organization’s member data within AbsoluteCare. The EC will provide support across multiple markets and is expected to understand the market or center nuances in the process including account creation, enrollment, and discharges.
The EC promotes the mission, vision, and values of AbsoluteCare and extends 5-star customer service in all interactions. The is a remote work position.
Duties and Responsibilities
- Complete all data entry for member account creation in EHR within 5 business days of receiving a list.
- Achieve data entry errors less than 3%.
- Complete all enrollment data entry for members at time of referral and at time of enrollment into PCP program.
- Complete all disenrollment or discharge data entry in EHR.
- Confirm eligibility on all new members after account creation and discharge as appropriate.
- Pull audit reporting and ensure any corrections are made within 2 days of reported error.
- Reconcile AbsoluteCare membership lists with health plan membership lists and resolve any discrepancies found.
- Direct point of contact for questions regarding PCP assignment of record
- Work closely with the Finance team to provide notes back on financial reconciliations and provide information missing from financial reports.
Minimum Qualifications
- 3+ years of data entry experience
- High School diploma or equivalent required
- Experience working in eCW a plus
- Good computer skills including Microsoft Office Suite (Outlook, Excel, PowerPoint, Word) and electronic medical record documentation required.
- Good written and oral communication skills and the ability to work closely with co-workers remotely and possibly in different time zones and geographical areas.
Working conditions
This job operates in a professional office environment and remotely from home office space. This role routinely uses general office equipment. May share workspace with other staff.
Physical requirements
- Ability to communicate clearly and exchange accurate information constantly.
- Ability to remain stationary for extended periods of time.
- Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.
- Ability to occasionally move objects up to 20 lbs.
AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.
