Job Description Summary
The Order Management Representative is responsible for entering and processing customer orders accurately and efficiently into SAP; verifying orders for accuracy; communicating with customers regarding orders and shipping methods; managing backlog of orders; rerouting orders as necessary; providing order follow up and communications; and maintaining accurate records.
Job Description Details
Order Entry
- Receives customer orders via phone, fax, or email.
- Enters and processes orders accurately and efficiently into SAP, according to established guidelines and procedures.
- Verifies orders for accuracy, including but not limited to part numbers, pricing, quantity, shipping location, billing information, etc.
- Communicates with customers to determine best shipping method based on availability and customer’s needs.
Back Order Reroute
- Manages backlog of assigned open sales orders, ensuring that orders flow through the order fulfillment cycle quickly.
- Confirms product availability in order to fulfill customer orders; reroutes orders as necessary based on stock availability; cross-references part numbers as needed.
Customer Service
- Provides order follow up communications with customer, sales and support regarding questions or discrepancies, including but not limited to invalid purchase order numbers, back orders, shipping methods, part numbers, pricing issues, bag quantity issues, estimated delivery dates, etc.
- Facilitates ongoing communication/collaboration between all departments to achieve order quality and improvement.
- Proactively identify and help implement enhancements to order management processes and tools to support a positive customer experience, streamline order processing, and provide scalable solutions
Other
- Attends meetings as required and/or assigned.
- Attends meetings regarding new products and procedures in order to gain knowledge to better serve internal and external customers.
- Performs other duties as required and/or assigned.
Required Qualifications
Knowledge, Skills and Abilities
- Knowledge of computer programs including Microsoft Word, Excel, Outlook, SAP and CRM
- Professional phone/follow-up skills
- Excellent customer service skills
- Strong interpersonal, written, and oral communication skills
- Ability to multi-task
- Excellent organizational and prioritization skills
- Ability to obtain and maintain product knowledge
- Ability to pay close attention to details
- Ability to perform with superior service, reflecting a positive company image while sustaining a positive attitude with those you interact with; always going above and beyond to help others out, regardless of their position or department.
- Ability to adhere to the highest standards of quality while continually performing at the highest possible level.
Education, Certification/License & Work Experience
- High School Diploma or equivalent AND
- 1 Year Of Customer Service Experience
Total Rewards Package:
Compensation
- Base: $38,615 to $50,620 annually, based on specific compensable factors including, but not limited to education, work experience, and geographic market.
- Bonus: This role will be eligible for participation in a discretionary annual bonus program, pursuant to which an employee may be awarded a percentage of their salary based on the company’s performance and their own individual performance.
Benefits
- Medical, Dental, Vision
- Wellness Program
- Health Savings Account (HSA) with a company contribution
- Voluntary Benefits (Life, AD&D, Disability)
- 401(k) retirement plan with a 7.5% company contribution
- Time Off Programs – 22 days Paid Time Off (PTO), 9 Company Holidays, 2 Volunteer Days
Application Window
- Posting date: 02/07/2025
- The application deadline for this job is: 03/07/2025
