Description
Title Forward, a wholly-owned subsidiary of Redfin, is a group of well-funded technology and real estate entrepreneurs. Our mission is simple. We want to modernize the multi-billion dollar title and settlement industry to deliver a seamless, transparent, and delightful experience to buyers and sellers and make our real estate and lending partners look like geniuses and rock stars in the process. We are putting together a team of innovative, hungry, and highly motivated professionals to blend technology and customer service with a dash of automation and good old know-how to build a new kind of national title agency.
As a Closing Advisor (Escrow Officer), you will be the main point of contact for customers and real estate agents on specific transactions across the state of Florida. This is a temporary contract position, through summer 2025. This is a remote position, within the state of Florida. All equipment to work from home will be provided.
The Role:
- Interact and correspond with all parties involved in the settlement process
- The main point of contact for the buyers, sellers, and agents
- Manage each file from start to finish and make sure each team member is completing their workflow.
- Ensure that the process stays organized and all contract contingencies are being met
- Obtain pertinent info from customers/agents for the title department to clear the title
- Provide strong customer service and title knowledge to deliver a great customer experience, and guide clients and agents through every step of the closing process
- Answer our main phone line, explain title quotes, title insurance, and the settlement process to current and potential customers
- Overseeing title and closing for all residential projects/clients in your market
- Managing assigned tasking for yourself and your support team
- Verifying title clearance of assigned files prior to closing
- Working with the support team on title defects, issues, as well as a review of all entity documents for sufficiency.
- Reviewing closing documents prior to, and after, closing to ensure completeness and accuracy
- Ensure the file is balanced before sent to the funding
- Ensure that documents for recording are complete and ready to record before sending to post-closing.
- Responsibilities may change at any time
Skills and Experience:
- Must have a strong customer service background
- Strong written and verbal communication skills
- 1 to 3+ years as an Escrow Officer, or similar title/escrow position
- Bilingual in English & Spanish is preferred
- Qualia, Tableau, GSuite knowledge is helpful
- Attention to detail and the ability to be organized in a fast-paced environment.
Title Forward is an Equal Opportunity Employer
Redfin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact recruitingteam@redfin.com.
