Title: Operations Administrator
Location: London England GB
Type: Full-time
Workplace: Hybrid remote
Job Description:
The Mintago Benefits Operations Administrator will play a vital role in ensuring accurate data management and reporting across our benefits platforms. You will be responsible for maintaining data integrity between various systems, generating comprehensive benefits reports, and supporting the customer success team in delivering excellent service to clients utilizing our benefits solutions.
This role combines analytical skills with operational excellence to enhance our benefits management processes.
Objectives of this role:
Ensure accuracy and reliability of benefits data across all integrated platforms
Generate and maintain comprehensive reports for benefits utilisation and performance
Optimise data flow between different benefits systems and platforms
Support customer success initiatives through data-driven insights
Maintain compliance with benefits reporting requirements
Drive operational efficiency through process improvement and automation
What you'll do:
Maintain accurate and up-to-date benefits data in:
Benefits administration platform
Customer reporting dashboards
Coordinate data synchronization between multiple benefits providers and internal systems
Perform regular audits of benefits data to ensure accuracy and completeness
Create and maintain automated reporting workflows for benefit utilisation metrics
Generate custom reports for internal teams and external stakeholders
Support the customer success team with benefits-related data queries
Document processes and create training materials for benefits data management
Identify and implement improvements to streamline benefits reporting processes
Collaborate with the product team to enhance reporting capabilities
Assist in troubleshooting data discrepancies and resolving system integration issues
Provide data-driven insights to support customer success initiatives
Monitor and report on key benefits metrics and trends
Support end users with any queries or escalations
Provide feedback to internal teams for product development
Benefits
Your choice of work kit (ThinkPad or MacBook Pro).
Hybrid work (2 days in office)
Budget for equipment to set up your home office.
A flexible company discretionary unlimited leave policy + your birthday off.
Flexible company hours so you can fit your life commitments - no company fixed hours as we trust you to manage your time and focus on outcomes delivered.
A 300 yearly budget for your own learning and development.
Mintago matches your pension contributions up to 4%
Private medical insurance (provided by Vitality)
Life insurance (provided by MetLife)
Cash plan (provided by Medicash)
Access to retail & travel discounts
Access to salary sacrifice benefits across cycle to work, mobile, gym, tech, groceries and EV
Many other perks added as requested
