JU-YOUNG MANUFACTURING AMERICA, INC is seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team in the machinery industry. This is a remote position that offers flexibility while allowing you to be an essential part of our customers' experience. At JU-YOUNG, we pride ourselves on delivering high-quality machinery and unparalleled service, ensuring that our clients derive maximum value from their purchases. As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, processing orders, and resolving any issues that may arise. You will play a crucial role in maintaining customer satisfaction and loyalty, which are the cornerstones of our business. Ideal candidates will possess excellent communication skills, a strong ability to troubleshoot issues, and a genuine passion for helping others. The role requires adaptability and a proactive approach to problem-solving, ensuring that each customer interaction is positive and productive. If you are looking for a challenging yet rewarding position in a supportive environment and are excited about providing unmatched service to our clients, we invite you to apply for this opportunity at JU-YOUNG MANUFACTURING AMERICA, INC today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain detailed records of customer interactions and transactions in the company database.
- Resolve customer issues and complaints with empathy and a solutions-oriented approach.
- Collaborate with other departments to ensure timely and accurate fulfillment of customer requests.
- Provide product information, guidance, and recommendations to customers based on their needs.
- Continuously strive to enhance the overall customer experience and satisfaction levels.
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- 1-2 years of experience in a customer service role, preferably in the machinery or manufacturing industry.
- Excellent verbal and written communication skills in English; bilingual candidates are a plus.
- Strong problem-solving skills and the ability to handle challenging situations with professionalism.
- Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
- Self-motivated and capable of working independently in a remote environment.
- Strong attention to detail and ability to multitask effectively under pressure.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Work From Home
- Wellness Resources
- Stock Option Plan
