JU-YOUNG MANUFACTURING AMERICA, INC is seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team in the machinery industry. This is a remote position that offers flexibility while allowing you to be an essential part of our customers' experience. At JU-YOUNG, we pride ourselves on delivering high-quality machinery and unparalleled service, ensuring that our clients derive maximum value from their purchases. As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, processing orders, and resolving any issues that may arise. You will play a crucial role in maintaining customer satisfaction and loyalty, which are the cornerstones of our business. Ideal candidates will possess excellent communication skills, a strong ability to troubleshoot issues, and a genuine passion for helping others. The role requires adaptability and a proactive approach to problem-solving, ensuring that each customer interaction is positive and productive. If you are looking for a challenging yet rewarding position in a supportive environment and are excited about providing unmatched service to our clients, we invite you to apply for this opportunity at JU-YOUNG MANUFACTURING AMERICA, INC today!

Responsibilities

Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
Process orders, returns, and exchanges accurately and efficiently.
Maintain detailed records of customer interactions and transactions in the company database.
Resolve customer issues and complaints with empathy and a solutions-oriented approach.
Collaborate with other departments to ensure timely and accurate fulfillment of customer requests.
Provide product information, guidance, and recommendations to customers based on their needs.
Continuously strive to enhance the overall customer experience and satisfaction levels.

High school diploma or equivalent; additional education or certifications in customer service is a plus.
1-2 years of experience in a customer service role, preferably in the machinery or manufacturing industry.
Excellent verbal and written communication skills in English; bilingual candidates are a plus.
Strong problem-solving skills and the ability to handle challenging situations with professionalism.
Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
Self-motivated and capable of working independently in a remote environment.
Strong attention to detail and ability to multitask effectively under pressure.

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Work From Home
Wellness Resources
Stock Option Plan

JU-YOUNG MANUFACTURING AMERICA,INC

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Customer Service Representative-Remote