Job Description
Role Overview
Sodexo is seeking a Customer Service/ Operations Representative to support our Entegra hotel clients. Ideal candidate will be a strong customer service professional that ideally has a background in hospitality and/ or GPO's
This is a remote role with working hours, 9am to 5:30PM EST.
What You'll Do
- Provide customer support and platform support to clients
- Respond to client inquiries in a timely and professional manner
- Partner with the digital solutions team.
- Track and monitor client requests and escalate when necessary to appropriate team
- May perform other duties and responsibilities as assigned
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
Pay: $17.79 to $32.79/hour
What You Bring
- Superior client relations skills
- Strong Hospitality experience and/ or knowledge of GPO's a plus
- Excellent communication skills
- Ability to prioritize and adapt to change
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Qualifications & Requirements
Minimum Education Requirement - High School Diploma or GED or equivalent experience
