Healthcare Customer Service Representative
Location: Remote (Work-from-Home)
Schedule: 2 weeks Training Monday to Friday, 8am- 4:30pm EST. Work Monday to Friday, 11:30 am -8pm EST
Pay rate: $ 15-19 hourly, depending on candidate’s experience.
Experience: 1 to 2 years (Experience in Healthcare Products and Patient Calling preferred)
Travel: None required
Job Summary:
We are seeking a dedicated Customer Service Healthcare Representative with 1 to 2 years of experience to join our team. This position is open to everyone and offers flexibility to work from home with rotational shifts. The ideal candidate will have experience in healthcare products and patient calling and will be responsible for managing patient interactions and ensuring high-quality service delivery.
Responsibilities:
- Manage patient interactions through calls, ensuring a high level of customer service.
- Provide accurate information about healthcare products to patients.
- Document patient interactions and maintain records in the system.
- Follow up with patients to ensure their needs are met and issues are resolved.
- Collaborate with healthcare providers to coordinate patient care.
- Ensure compliance with healthcare regulations and company policies.
- Assist in the development and implementation of patient care plans.
- Monitor patient feedback and suggest improvements to service delivery.
- Participate in training sessions to stay updated on healthcare products and services.
- Handle patient inquiries and complaints in a professional manner.
- Support the team in achieving performance targets and goals.
- Maintain confidentiality of patient information at all times.
- Work in rotational shifts to provide 24/7 support to patients.
Qualifications:
- Experience in healthcare products and systems: Epic, Meditec or similars
- Experience in patient calling, insurance, collections, and copayments.
- Strong communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Familiarity with healthcare regulations and compliance.
- Basic computer skills and proficiency in using healthcare software.
- Attention to detail and accuracy in documentation.
- Demonstrate the ability to independently set up new equipment.
- Exhibit proficiency in navigating multiple browsers, applications, and screens simultaneously.
- Follow verbal instructions effectively.
- Work both independently and collaboratively as part of a team.
- Maintain strong, clear, and professional verbal communication at all times.
- Possess a basic understanding of insurance terms (e.g., copay, deductible, out-of-pocket).
- Negotiate and set up payment plans effectively.
- Remain calm and professional while demonstrating empathy and compassion towards patient concerns.
Requirements
High school diploma or equivalent
At least 1-year related experience
If you are passionate about healthcare and customer service, and you meet the qualifications listed above, we encourage you to apply. Join our team and make a difference in the healthcare industry!
Salary and Other Compensation:
Applications will be accepted until 13/February/2025.
The hourly rate for this position is between $15.00 – 19.00 per hour, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
