A company is looking for a Customer Care Specialist I to manage patient communications and support refill processes.
Key Responsibilities
- Handle patient inquiries and complaints while ensuring high levels of customer satisfaction
- Maintain accurate patient records and documentation in compliance with company guidelines
- Collaborate with internal departments to resolve patient issues and enhance service quality
Required Qualifications
- High School diploma or equivalent
- Customer service experience in a call center environment is desirable
- Basic knowledge of customer service principles and practices
- Proficiency in basic math and business calculations
- Working knowledge of computer systems and data entry
