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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!
Join Our World Class Team as a REMOTE – Full-Time - Seasonal Customer Experience Specialist!
Now Hiring New Hire Class of March 2025. We are seeking qualified applicants with open availability, including evenings, nights and weekends.
Company Overview
Signet Jewelers Inc. is the world’s number one specialty jewelry retailer. We provide world class customer service at every customer touch point through our ‘People First’ mentality. We believe in leading at every level and prioritizing consistent learning and development opportunities for all team members.
Summary
As a Customer Experience Specialist at Signet Jewelers, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and efficiency. This role is vital in maintaining our brand reputation for Kay, Jared, Zales, Peoples, and Banter by providing outstanding service within the jewelry industry.
Responsibilities
- Handle inbound customer interactions via phone with professionalism and courtesy while being efficient.
- Provide exceptional customer support by addressing inquiries and resolving issues promptly, and in a way that is personalized to your unique customer.
- Maintain accurate records of customer interactions and transactions in our database.
- Multitask by beginning documentation while managing your contact with your customer to ensure enough time to document appropriately.
- Demonstrate phone etiquette that reflects positively on the company’s image, no matter how the customer may communicate.
- Ability to work in a fast-paced team environment and juggle multiple responsibilities and once.
- Perform all daily responsibilities with the goal of exceeding expectations related to professional performance in the areas of production and call handling efficiency, schedule adherence and dependability, discussion quality from tone to accuracy of information provided to the customer, and ability to meet all relevant position expectations.
- Be able to professionally handle escalated customer concerns with a high level of sensitivity while maintaining personal composure.
Qualifications
- Proven experience in customer service or client support roles.
- Strong communication skills, both verbal and written, with an emphasis on phone etiquette.
- Ability to handle multiple tasks efficiently while maintaining attention to detail.
- Familiarity with data entry processes and office software is a plus.
- Multilingual abilities are advantageous for serving diverse clientele.
- Strong analytical skills to assess customer feedback and improve service quality.
- Solid working knowledge of Microsoft Word and Excel and basic math equations.
Why You'll Love Being Part of Our Team:
- Join a diverse, welcoming culture that celebrates YOU.
- We provide all the equipment you need to shine from home.
- Enjoy a competitive starting pay rate of $16.50, overtime requirements seasonally, an employee discount, and an optional benefit package through Stride.
- Eligible team members who pass the Spanish Language Proficiency Assessment will earn an additional pay rate differential. Bilingual individuals will need to speak and write to customers in both English and Spanish.
- Immerse yourself in up to 6 weeks of paid training to begin your career journey by laying a strong foundation of common contact types and Signet policies, with continued learning and development opportunities post training.
- Our Omni-Channel interaction center offers our team members the potential for cross training opportunities in other contact methods including chat.
- Referral program available for qualified individuals who are successfully hired and complete a minimum of 60 days of employment.
If you are passionate about delivering exceptional customer experience and want to be part of a world class team at Signet Jewelers, we invite you to apply today!
