Job Title: Client Support Associate

Company Name: The Hopkins Team

Job Location: Virtual/Remote

Are you a customer service superstar with a passion for helping people? Do you thrive in a fast-paced and dynamic work environment? If so, The Hopkins Team wants to hear from you!

As a Client Support Associate, you will play a crucial role in creating a positive experience for our clients. Your primary responsibility will be to provide top-notch customer service and support to our clients via phone, email, and chat communication. You will also work closely with our sales and operations teams to ensure a seamless and efficient process for our clients.

Key Responsibilities:

-Act as the first point of contact for our clients, providing timely and professional responses to their inquiries and requests.

-Manage a high volume of incoming calls, emails, and chat messages from clients, ensuring their questions and concerns are resolved in a timely and satisfactory manner.

-Stay up-to-date on all company products and services to effectively assist clients and provide accurate information.

-Assist clients with account setup, product inquiries, and billing inquiries.

-Work closely with the sales and operations teams to ensure smooth onboarding, product delivery, and customer retention.

-Act as a liaison between the clients and the company, advocating for our clients and providing transparent and open communication.

-Identify opportunities to improve our customer service processes and procedures, and make recommendations for improvements.

Qualifications:

-High school diploma or equivalent. Some college or post-secondary education is preferred.

-1-2 years of experience in a customer service role, preferably in a fast-paced and dynamic environment.

-Excellent verbal and written communication skills.

-Proficient in Microsoft Office suite and ability to learn new software systems quickly.

-Ability to troubleshoot and problem-solve in a fast-paced environment.

-Strong time management and organization skills.

-A positive, motivated, and team-oriented attitude.

-Bilingual candidates are encouraged to apply.

Why work for The Hopkins Team:

At The Hopkins Team, we value our employees and invest in their personal and professional growth. We offer a competitive salary, a comprehensive benefits package, and a positive and collaborative work environment that promotes creativity and innovation.

If you are a self-starter with a strong customer service mindset, we want you to join our team and make a positive impact on our clients' experience. Apply today to elevate your career with The Hopkins Team!

The Hopkins Team

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Client Support Associate