MoCaFi is committed to building a financial services platform that helps America’s marginalized communities create wealth through better access to public, private, and social capital. We are a fintech built for government and non-profit organizations committed to creating finance for all. Our platform is a turnkey digital banking solution for delivering cash payments, deposit accounts, and wealth empowerment tools at the city, state, and federal levels.
MoCaFi has distributed over $100M in guaranteed basic income, cash assistance, emergency rental assistance, and emergency utility payments in over a dozen municipalities. We are led by a diverse team of finance, engineering, and startup professionals committed to closing America’s racial wealth gap. We offer FDIC-insured bank accounts, municipal-funded disbursement cards, and financial empowerment services directly to consumers and through our public and private sector partners.
MoCaFi is seeking a proactive Manager, Customer Support Quality Assurance (QA), to lead the development and implementation of a comprehensive quality program for our FAA payments contract. Utilizing observation and analysis of customer interactions, this role will drive continuous improvement in customer service and ensure consistently high customer satisfaction. This person will identify opportunities for AI solutions to automate quality processes.
The Manager of Customer Support (QA) will report to the Director of Client Services. This position is remote but hybrid to our New York City office for those located in the NYC metropolitan area. Based on experience and location, the salary range for this position is $93,500- $140,000.
Why you'll love working here:
- An empowering workplace that values initiative and critical thinking
- Work on achieving our financial inclusion mission
- A supportive and inclusive culture: recognizes contributions and celebrates wins
- A welcoming environment that appreciates your bringing your entire self to work
- Time to rest and recharge -- flexible time off policy as long as you can get your job done and make arrangements with your manager to cover you if needed
MoCaFi believes all persons should have equal access to its programs, facilities, and employment. This policy is without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, disability, medical condition, genetic information, marital, or veteran status.
