Stat Tracker (Remote)
Job Category: Administrative
Requisition Number: STATT028816
Full-Time
Rate: $15 USD per hour
Locations
Remote USA
United States
Job Details
Description
Schedule is 3pm to 11:15pm
Starting pay 15.00
Benefit eligible
Monitors specimen testing and resulting workflow post collection for all STAT orders, and orders sent to reference labs.
Serves as liaison between client and Laboratory to ensure speedy resulting and release of results in the LIS. Activities can involve following up with dispatchers, phlebotomists, CLS, Lab Assistants, or specimen processors.
Serves as liaison between client and reference labs (stat labs) to ensure promt fax of results. Activities include calling the reference lab to follow up on result status, adding/modifying requested tests, refaxing results, making demographic corrections.
Completes data entry of patient demographics and lab order collection details into the LIS
Actively monitors LIS "STAT Tracking" program to continually evaluate all pending orders and conduct appropriate follow-up on the oldest orders.
Collaborates with Lab Dispatch Department to gain an understanding of order comp[etion and drop status.
Contacts client facilities to schedule "Redraws"; orders that need to be recollected due to unfavorable circumstances.
Relays critical report values to appropriate personnel at client facilities.
Conducts detailed and thorough research to find missing specimens.
Escalates issues to appropriate management staff.
Assists Customer Service Departments with results requests.
Uses IP phone to answer calls, place calls, and redirect calls as needed.
Answers calls from reference labs and phlebotomists.
Uses email to communicate with in-house lab departments, phlebotomy supervisors, Lab Dispatch, and other departments.
Works cooperatively and fully communicates with Area/ Regional Phlebotomy Management, Logging staff, Lab Dispatch, Customer Service, Redraw Department, and Courier services.
Exercises initiative and responsibility by accommodating special requests, expediting urgent cases by conducting constant follow-up, and maintaining a positive attitude to connecting parties to ensure excellent customer service is provided.
Composes detailed written documentation of issues that occur throughout the shift. It may be necessary to do mild investigations of situations, or conduct troubleshooting, or oversee immediate handling of an unexpected problem.
Identifies and pursues self-improvement, and positively and quickly adapts to changes when directed.
Performs other duties as assigned, helps out when attendance issues arise within the office, maintaining a positive attitude during crisis and engaging in daily teamwork with minimal encouragement.
Benefits:
TridentCare offers a competitive wage and robust benefit package to full time employees. Part time employees are eligible for many of the same below, pro-rated. Benefits include:
Two weeks of vacation time
Health Insurance after 30 days!
Sick time
8 paid holidays
Same day pay available
Medical insurance allowance, giving you the freedom to customize your plan to fit your needs
Dental insurance
Vision insurance
Disability insurance
Company paid life insurance
401(k)
MBX
Qualifications
Skills
Required
Typing Skills Min 35 wpm
Intermediate
Typing Skills - 10 Key
Novice
Identify/Resolve Problems
Intermediate
English written/verbal
Some Knowledge
Communication Skills
Novice
Computer Skills
Intermediate
Preferred
Medical Terminology
Novice
Customer Service
Some Knowledge
Behaviors
Required
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Education
Preferred
High School or better.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
