Description
Company Overview:
At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.
Major Responsibilities
We have an exceptional career opportunity for a Remote Customer Service Representative. As our customers’ first point of contact, you will be the friendly voice of Everon, providing an excellent customer experience by troubleshooting their problems and providing technical support. We will rely on you to listen to our customers and use your deductive reasoning skills, technical expertise, creativity and passion for helping to meet their needs – and remind them that behind our great products is a focus on the customer experience with accountable and collaborative team members ready to help them.
A day in the life of a Remote Customer Service Representative can look like:
* Relaying important information about their life-safety system and services, updating customer accounts and solving billing questions.
* Providing technical support and troubleshooting devices across Everon systems.
* Helping customers understand the Everon noble purpose and providing security solutions to our commercial clients.
* Coaching, team meetings or 1:1 development time to grow and develop your career at Everon.
When you commit to us—we commit to you. Our employees receive a comprehensive, full benefits package that includes:
* Paid virtual training – some in-person attendance may be required based on business needs.
Remote Job Requirements:
* Designated private place to work from home
* High speed internet with the ability to hardwire via ethernet from cable modem to your PC
* At least 25mbps download and 15mbps upload speeds
* Full benefits on the 1st of the month after 31 days of employment
* Casual, yet energetic and engaging work environments
* Medical, Dental, Vision, 401(k) with employer matching
* Paid vacation time (We all need to recharge)
* Tuition reimbursement, employee referral bonuses
* A culture of coaching, development and career growth opportunities
Qualifications - External
Knowledge, Skills and Abilities
* High school diploma or equivalent required
* Minimum of one (1) year of customer service experience required
* Technical aptitude, problem solving skills
* Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
