Remote
Part-Time
Description
The Consumer Care Representative will communicate with consumers (moms, dads, caregivers) via phone, email, chat and social media platforms regarding inquiries on their products, installation, and assembly help, ordering replacement parts and providing warranty service. This representative should be fluent in both English and French. The majority of consumer communications will be in English, but this representative will additionally provide support specifically to consumers and/or retailers who are more comfortable communicating in French.
RESPONSIBILITIES:
Responsibilities for this job include, but are not limited to:
- Responding to 40+ consumer communications daily
- Document information and place orders in a computer system.
- Continuous learning is required (by way of department emails, training sessions, reviewing instructions, etc.)
- Remote positions available
SKILLS:
Candidates should possess the following skills/knowledge:
- Previous call center experience.
- Excellent typing, written, verbal and communication skills.
- Grammar and spelling excellence is required.
- Bright, friendly, enthusiastic, positive team player takes direction and constructive feedback with a positive attitude.
- Punctual and able to adhere to schedule.
EDUCATIONAL REQUIREMENTS
- High school diploma or equivalent; related experience and/or training.
PREFERRED EXPERIENCE
- Previous call center experience preferred.
- Child Passenger Safety Technician certification preferred.
PHYSICAL REQUIREMENTS
- Must be able to sit and/or stand for extended periods of time.
- Must be able to operate a computer and other office productivity machinery such as copy machine, computer printer, phone / headset throughout the business day.
EEO-M/F/DISABLED/VETS EMPLOYER
It is the policy of Goodbaby International to select and employ the person’s best qualified for all employment opportunities without regard to race, color, national origin, age (40 and over), religion, sex, sexual orientation, marital status, or disability. Additionally, we will take action to employ, advance in employment, and treat qualified Vietnam-era veterans and disabled veterans without discrimination in all employment practices.
Qualifications
Education
Required
High School or better.
Experience
Required
Less than 2 years:
Some Customer Service Experience
