Remote Consumer Care Representative

Evenflo • Part-time • Remote (United States) • 3h ago

Remote
Part-Time

Description

POSITION SUMMARY: Consumer Care Representative will communicate with consumers (moms, dads, caregivers) via phone, email, chat and social media platforms regarding inquiries on their products, installation, and assembly help, ordering replacement parts and providing warranty service.

RESPONSIBILITIES:

Responsibilities for this job include, but are not limited to:

Responding to 40+ consumer communications daily
Document information and place orders in a computer system.
Continuous learning is required (by way of department emails, training sessions, reviewing instructions, etc.)
Remote positions available

SKILLS:

Candidates should possess the following skills/knowledge:

Previous call center experience.
Excellent typing, written, verbal and communication skills.
Grammar and spelling excellence is required.
Bright, friendly, enthusiastic, positive team player takes direction and constructive feedback with a positive attitude.
Punctual and able to adhere to schedule.

EDUCATIONAL REQUIREMENTS

High school diploma or equivalent; related experience and/or training.

PREFERRED EXPERIENCE

Previous call center experience preferred.
Child Passenger Safety Technician certification preferred.

PHYSICAL REQUIREMENTS

Must be able to sit and/or stand for extended periods of time.
Must be able to operate a computer and other office productivity machinery such as copy machine, computer printer, phone / headset throughout the business day.

EEO-M/F/DISABLED/VETS EMPLOYER

It is the policy of Goodbaby International to select and employ the person’s best qualified for all employment opportunities without regard to race, color, national origin, age (40 and over), religion, sex, sexual orientation, marital status, or disability. Additionally, we will take action to employ, advance in employment, and treat qualified Vietnam-era veterans and disabled veterans without discrimination in all employment practices.