Title: Associate, Membership and Operations
UNA-USA
Location: Washington United States
Job Description:
The United Nations Association of the United States of America (UNA-USA) informs, inspires and mobilizes Americans to support the principles and vital work of the United Nations. UNA-USA's grassroots membership includes over 200 chapters and more than 20,000 members nationwide who engage in public education and advocacy, promoting strong US-UN relations. UNA-USA is a program of the United Nations Foundation. UNA-USA and its sister organization the Better World Campaign represent the single largest network of advocates and supporters of the United Nations in the world.
The Operations Associate, UNA-USA is responsible for administrative, logistical, and programmatic support of UNA-USA's major initiatives. Critical elements of this position include managing the membership database and related projects, providing excellent customer service, conducting in-depth reporting and data analysis, oversight of contracts and agreements, arranging registration for events, processing honorariums and stipends, supporting events and program logistics, and providing administrative support for the UNA-USA team, chapter leaders, and National Council.
The Operations Associate, UNA-USA, reports to the Managing Director, UNA-USA and is based in Washington, D.C. (hybrid role).
Essential Functions
Membership & Customer Service
Maintain membership data in Salesforce to ensure accurate, current information.
Compile monthly membership reports and analysis for internal and external purposes.
Process member benefits for varying member categories (e.g. mail Lifetime pins, etc.)
Serve as point person with CRM team to oversee all projects related to Salesforce, EveryAction, Upland, and other platforms used by UNA-USA team.
Process and distribute all monthly membership reports and quarterly cash reports to UNA-USA chapter leaders.
Work with Managing Director to coordinate new and renewal membership mailings with printer, includes list generation and inventory oversight.
Oversees general email inboxes and responds to applicable messages or directs to appropriate colleague.
Supports membership-related activities on UNA Forum (UNA-USA online community platform), including membership verification, Affinity Group approvals, and technical support.
Events & Programs Support
Set-up and maintain registration for national UNA-USA events-both virtual and in-person-including Global Engagement Summit, Leadership Summit, UN Day, and other programs as necessary.
Support pre-registration, onsite registration, and post-registration logistics, including name tag production, attendee materials and reporting.
Provide support for national sponsors or exhibitors at UNA-USA events, including payment processing.
Process speaker stipends/honorariums for all UNA-USA events.
Process PRFs to speakers and partners as assigned/needed.
Arrange contracts and payment processes for UNA-USA events and programs related to venue, catering, and other vendors.
Provide support for national sponsors or exhibitors at UNA-USA events, including payment processing and agreements.
Provide support as necessary, including outreach, communications, logistical assistance, speaker facilitation, or session development for UNA-USA events such as Global Engagement Summit, UNA-USA Leadership Summit, UN Day, etc.
National Leadership Support
Schedule monthly calls and send out meeting reminders for the National Council and National Council Committees as appropriate.
Provide logistical support for National Council meetings (i.e. agendas, presentation support, catering, name plates, etc.).
Provide logistical support for National Leadership calls as needed.
Serve as staff liaison for the UNA-USA National Council Nominating Committee including administration of regular and special elections of Regional Representatives.
Set-up and maintain application process and registrations for UNA-USA delegates participating in national and international events.
Process stipends and LOIs for national leadership.
Disseminate UNF and BWC reports/communications to national leadership as needed.
Affinity Group Support
Act as staff liaison to assigned UNA-USA Affinity Group
Meet periodically with Affinity Group Advisor and Affinity Group Co-Chairs
Support annual nomination and election process of leadership
Provide some administrative functions (e.g. Zoom calls, virtual program management, etc.)
Other Duties
Coordinate travel arrangements (transportation, lodging, travel advances, schedules) and process expense reimbursements for senior staff as needed.
Coordinate the processing of all contracts and agreements for the UNA-USA team.
Maintain a working knowledge of the UNF agreement process (both for contracts and grants)
Assist with drafting and reviewing agreements while maintaining and understanding of existing agreement terms and applicable flow downs.
Maintain a strong knowledge of UNF's Salesforce database to be able to process and track agreements, extract information, and prepare reports.
Provide administrative support to Executive Director.
Maintain inventory of UNA-USA swag and supplies for staff.
Coordinate UNA-USA "swag" orders with designated vendors and manage UNA-USA store with vendor(s).
Process PRFs to speakers and partners as assigned/needed.
Coordinate regular follow-up with chapter leaders on outstanding operational items.
Perform related duties and/or tasks as assigned.
Selection Criteria
Bachelor's degree in a related field.
1-3 years' professional experience.
Interest in international issues.
Proficiency in Microsoft products.
Database management experience required; Salesforce preferred.
Strong organizational skills required.
Strong ability to multi-task and work in fast-paced environment.
Ability to use critical thinking and problem-solving.
Ability to use discretion and independent judgment.
Excellent verbal, written, organizational, and interpersonal skills.
Ability to exhibit appropriate professional conduct with different audiences and stakeholders.
Ability to present information concisely and effectively, both verbally and in writing.
Ability to organize and prioritize work and manage one's time effectively.
Flexible and willing to respond to changing priorities and assignments as necessary.
Some travel will be required.
Ability to meet regular attendance/tardiness policy.
Ability to work prioritize competing priorities.
Benefits & Compensation
For full-time, benefit eligible employees, UNF offers an excellent range of benefits, including:
a choice between two health plans through UnitedHealthcare (PPO or HDHP with HSA)
dental insurance
vision insurance
flexible spending accounts
403b retirement savings plan with a generous matching contribution
group term and supplemental life insurance
short-term disability
long-term disability
health club discounts
commuter subsidy
back-up care
employee assistance program
Additionally, all benefit eligible employees have 12 paid holidays, 20 vacation days, 10 sick days, 3 personal days, and 8 weeks of family leave care.
LI-#Hybrid
