Job Details
Description
This position is open to remote work in the following approved states: WI, AL, AZ, FL, GA, ID, IL, IN, KS, LA, MI, MN, MO, MT, NE, NC, ND, OR, PA, SC, TN, TX, VA, WV
As one of Wisconsin’s largest travel companies, Fox World Travel has excellent benefits and perks for all Fox associates including but not limited to: competitive wages, flexible time off (vacation, sick, personal), FAM Adventure Bucks to help you explore the world, remote/hybrid work, a full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability, tuition reimbursement, 401(k) contributions and a fully engaged leadership team dedicated to treating associates as part of the Fox Family!
At Fox World Travel, we operate as one Fox with a find a way mentality, embracing our integrity and passion. We take pride in leading with our people-first culture, by providing genuine care and concern for our associates which in turn leads to authentic and superior customer experiences. We've been able to create a culture where our associates can grow, learn, and succeed, and, in turn, exhibit the value we bring to every interaction and partnership.
A day in the life of a Client Solution Support Specialist may include:
- Directly supporting Client Solutions Managers (CSMs) with management of business travel accounts and directly managing a portfolio of inside-serviced customer accounts:
- Serving as Subject Matter Expert of Account Management Program (AMP), Fox’s internal client management database, for Client Solutions team and Fox internal stakeholders.
- Working within a shared support model, developing and maintaining strong partnerships with teammates.
- Managing daily account updates and providing general tactical support for all clients using AMP.
- Facilitating prompt follow-up or problem resolution as needed, communicating internal account requests and updates to Fox departments and delivering solutions accordingly.
- Vendor Program Management:
- Managing hotel rate loading instructions document library.
- Facilitating vendor relationships with industry partners for client air, car, and hotel programs.
- Supporting CSMs (Client Solution Managers) and clients with negotiated car and hotel program updates and maintaining AMP with current program contract details.
- Delivering excellent customer service and solutions consistent with Fox’s account segmentation and deliverable parameters.
- Account Implementation Support: Coordinating with PMO (Project Management Office) to support new client onboarding.
- Financial responsibilities: supporting customer invoicing, maintaining accurate billing processes; coordinating with other Fox departments as needed.
- Proactively pursuing professional development; identifying educational opportunities and resources working with peers, other departments and your leadership, and implementing a training plan to support these goals.
- Maintaining a favorable and collaborative working relationship with team members in all departments to foster an environment of trust and mutual respect. Driving standards and best practices whenever possible and effectively foster a culture of engagement.
- Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Being innovative and recommending new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.
- Other duties, projects and alternate assignments as determined by business need.
You’ll love this job if you have:
- Organizational and planning skills.
- Critical thinking and decision-making ability.
- Attention to detail and accuracy.
- Personal Effectiveness/Credibility.
- Information gathering and analytical skills.
- Strategic orientation; ability to collaborate.
- Ability to deal with highly complex situations.
This opportunity might be for you if you possess:
- Some post-secondary education in Business Administration, Management, or related field (preferred).
- Minimum of 3 years’ experience in a customer service administrative or support role.
- Corporate travel industry experience (preferred).
- Ability to assess and prioritize multiple competing priorities while remaining flexible in a changing work environment.
- Strong technical knowledge and demonstrated proficiency of all Microsoft Office applications; specifically, Excel (general functions), SharePoint, OneNote, Teams, and Outlook shared email practices for daily work management.
- Experience with Smartsheet or other workflow/process management systems.
- Experience in Galileo or other GDS (preferred).
- Experience with Concur or Deem, or general knowledge of industry online booking tools.
- Vendor management experience (preferred).
- Ability to work effectively in a diverse team environment, as well as independently.
- Ability to lead projects and meetings, both with internal stakeholders and with clients.
- Ability to communicate (written and verbal) with confidence and create a credible impression.
- Ability to develop strong trusting relationships to gain support and achieve results.
- Self-motivation; demonstrate initiative with a strong commitment to personal goals, objectives, and work ethic.
- A customer service focus utilizing effective listening skills to identify needs and determine best solutions.
Occasional business travel, overnight stays are required. Travel = less than 10% of time.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time.
While performing the duties and responsibilities of this position, the associate is regularly required to stand, walk, sit, climb, reach above shoulders, and move from place to place. The incumbent is frequently required to talk and listen and use hands to finger manipulate or handle. Specific vision requirements for this position include close vision and the ability to adjust focus.
The incumbent may occasionally be required to lift up to 50 pounds
Incumbent must be able to travel by airplane, rail, boat and/or car at any given time as required by the position. Ability to drive to client and company locations.
Work Environment
The work environment characteristics described here are representative of those an incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
For On-site and Hybrid Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. The incumbent works in an office environment where the noise level is low to moderate. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, a keyboard, photocopiers, and filing cabinets.
For Work-At-Home Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, and a keyboard.
We acknowledge that attracting and retaining the best talent is key to our strategy and success as a company. As a result, we strive to structure competitive compensation offers to ensure we are able to attract the best candidates. The estimated base pay range for this position starts between $23.55 and $26.50 per hour, less applicable withholdings and deductions, and is paid on a bi-weekly basis. The pay range provided represents our good faith estimate as to what our ideal candidates are likely to expect. We structure our offers within the range based on location, experience, education, industry knowledge, technical and communication skills, market conditions, and other factors that may prove relevant during the interview process.
Eligible positions may receive additional incentive or commission, as outlined in applicable program details.
Each benefit is subject to eligibility requirements as specified in plan documents, and Fox World Travel reserves the right to modify the benefits it offers.
If you share in our passion for teamwork, our vision to have culture, engagement, and innovation at the heart of all our initiatives, we want you to come soar with Fox World Travel! If you fit the description AND meet the qualifications, please don’t hesitate to apply online at www.foxworldtravel.com/careers.
Work hard, play hard and travel often with the Fox World Travel Team today!
Fox World Travel is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all associates to work.
Please review our Privacy Policy at https://www.foxworldtravel.com/privacy-policy/ to see how we protect and manage your submitted data.
The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.
