A company is looking for a Customer Care Specialist I to lead customer service efforts and support client needs.
Key Responsibilities
- Handle high volume inbound calls and assist customers with service inquiries
- Provide clear explanations of billing, charges, and customer equipment
- Maintain performance expectations related to quality assurance and customer satisfaction
Required Qualifications and Education
- High school diploma or GED; or 1-3 months related experience in customer service
- Strong data entry and computer skills
- Ability to operate office equipment efficiently
- Capability to learn and stay informed about products and services
- Experience in handling money accurately
