At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This position is responsible for reporting and administrative duties for the leadership team of the Allstate Group Health Division. This includes creating, maintaining and updating reports, planning and coordinating meetings, tracking key metrics, and supporting the leadership team through special projects throughout the year. In addition, this position is the liaison between Home Office, Sales Leadership, and the Sales Assistants located in each of our 15 sales offices. Comfortability with Microsoft Excel is a must.
Key Responsibilities
• Assist/coordinate leadership team with ongoing projects as needed & identifies opportunity areas and makes recommendation to the leadership team.
• Assist with phone or quality coaching as well as new hire training.
• Provides training/mentoring to team members and guide reps on specific steps of the research process of a case or issue.
• May act as a liaison to other departments where follow-up will be required to meet customer needs.
• Resolves complex issues using judgement, decision making, de-escalation & problem solving.
• Answer complex customer inquiries and respond to a high volume of complex internal and external customer inquiries in a professional manner.
Education
• High School Diploma or GED (Preferred)
Experience
• 0-2 years experience (Preferred)
Education & Experience (in lieu)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Skills
Business Acumen, Consumer Protection, Customer Data Management, Customer Insights, Relationship Building
Compensation
Compensation offered for this role is $19.23 – 33.11 per hour and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
