Title: Timekeeping and Outreach Supervisor
Location: New York United States
Job Description:
Position Summary: To provide supervision, coordination, and evaluation of work activities for the Timekeeping team who are responsible for entering daily timekeeping into SEAMS for all assigned Career Compass clients and for the Post Placement staff who are responsible for outreaching and following up on clients regularly upon completion of their assessment.
Responsibilities:
Provides supervision and training to Post Placement Coordinators and Timekeeping Staff. Evaluates and documents staff performance. Conducts bi-weekly supervision meetings to review performance. Leads team meetings monthly. Develops creative ways to motivate staff toward achieving their goals.
Conducts appropriate evaluation and quality assurance of data entry, timekeeping, outreach tools, retention, and follow-up services to ensure accurate timekeeping and that clients are successfully engaged and working toward their goal.
Interviews and recommends applicants for the Post Placement Coordinator and Timekeeping positions. Provides project orientation and job specific training on department procedures and operations to new hires.
Guides staff in creating schedules for thorough, comprehensive outreach and follow-up with clients upon completion of assessment and Individual Service Plan (ISP). Ex. enrolling in Alternative Engagement (AE) and in Internship and Community Service opportunities.
Oversees the accurate tracking and updating of all Career Compass clients' attendance in SEAMS daily and conducts quality assurance in Daily Timekeeping System SEAMS system to ensure 100% accuracy of hours entered, MetroCard distribution, unexcused/unreported, NDE uploads/scans, and other timekeeping components.
Supervises the creation of various timekeeping reports such as the Failure to Comply (FTC) and Failure to Report (FTR) list, Mandated Rosters, and Non-Compliance Outreach List to ensure program compliance with timekeeping requirements.
Ensures all FTR/FTCs are entered daily following established processes and appropriate deadlines and outreach is conducted for all clients within specified timeframe on the noncompliance outreach list.
Oversees the completion of HRA assigned client re-assessment appointments within specified timeframes.
Develops and fosters working relationships with CareerCompass management and staff, external referrals, HRA and other service providers staff to support program, policy and resource development, and client services.
Ensures that all employment verification is obtained for any client reporting employment and has oversight of reporting client employment to HRA.
Performs other duties as assigned.
Qualifications:
Associate degree required
3 years of related work experience
Prior professional experience working within a community-based organization or the government sector, directly serving an under-resourced population required.
Experience in resource development, case management and referral
Salary: $65,000- $68,000
Schedule: 4 days on site, 1 day remote after successfully working 30 days
Program Overview: NADAP's CareerCompass, one component in HRA's initiative to address the unique needs of improving employment and training outcomes in NYC, provides orientation, comprehensive and individual employability assessments and service coordination for adults 25 years of age and older. As the first step in HRA's programming, CareerCompass will identify and connect individuals to an education, training and/or employment track.
NADAP, Inc. is a multiservice non-profit agency dedicated to helping people with medical, behavioral health and social service needs to become sufficient. NADAP programs assist disadvantaged populations in New York City and Nassau County. NADAP's services include health insurance enrollment, assessment, care coordination, case management, professional training, job preparation and placement services. At NADAP, we believe in creating an environment where every individual is treated with dignity and respect. We are committed to ensuring that all employees and applicants have an equal opportunity to succeed, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law. Visit us at www.nadap.org.
