Senior Customer Support Specialist
Customer Support enables educator love for Aula! The team ensures the sustainability of the changes through reactive support but also proactive support by communicating best practices on all interactions and delivering engaging webinars
Customer Support is a knowledgeable trusted partner for our community to represent their voice internally, thinking critically around the services and support, and challenging the status quo to drive customer satisfaction is what you'll do best.
TL;DR
Permanent - Fully remote - $45,000-$73,000 (Depending on experience and location) - US - EST timezone
Ensure all our users receive the same, outstanding level of support during low and peak seasons, delivering mind-blowing proactive and reactive support with the highest level of quality to exceed our users’ expectations to maintain our CSAT above 94%.
Diagnose and troubleshoot escalated product issues/bugs and apply creative solutions for
Apply now and work remotely at Aula
