What We Do
We’re a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. About 40,000 small businesses use our tools to build websites and send out our content. Generally, these businesses don’t have marketing departments but are growth-minded enough to know they need to market themselves.
We help them do just that. We work together to create beautiful website designs, automated marketing tools, and award-winning educational content for them. The end goal is to help them build better relationships with their clients with less hands-on effort.
About Our Culture
FMG started over a decade ago and now has 300+ (and growing!) employees spread out across the globe. We embrace a fast-paced, results-oriented culture, and focus on a healthy work/life balance. We value collaboration and open, thoughtful communication. We believe work should be both engaging and challenging, mixed with a good sense of humor.
Our goal is to invest in motivated, successful individuals and watch them succeed both inside and outside of work. We’re building a winning team of A+ players and we hope you’ll be next to join us.
Our Commitment to Diversity, Equity, and Inclusion
At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to diversity and inclusion in our employees, services, and products, as well as in the communities in which we live and work.
Our Employee Benefits
FMG strives to be a top-tier employer. We continually evaluate our benefits and total compensation packages to ensure we offer our employees the most competitive package we can provide.
- Generous paid Holiday schedule with a paid Winter Holiday Shutdown week
- Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave.
- Robust Insurance Plan including:
- Medical with $0 co-pay Telehealth plan
- Dental
- Vision
- Health Savings Account (HSA) with generous employer contributions
- Flexible Spending Accounts (FSA)
- Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
- Company-paid Short & Long Term Disability coverage
- Company-paid Employee Assistance Program (EAP)
- Matching 401(k) with immediate full vesting
- Employee Events Committee that plans fun in-person and virtual events
- On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
- Internet & Gym Reimbursement!
- Work computer equipment is provided to help you succeed :)
About the Role
We are seeking a highly adaptable and self-motivated Help Desk Specialist to provide remote IT support to end users. This role requires strong problem-solving skills, the ability to work independently, and a willingness to step outside of your comfort zone.
As a remote-only company, you will primarily use remote desktop tools to troubleshoot and resolve technical issues for users. Your responsibilities include receiving, prioritizing, documenting, and resolving help desk requests related to hardware, software, and network connectivity.
We are looking for a long-term hire who is interested in growing within our organization. With success in this role, there is a potential path to a managerial position to help further develop and mature the help desk department under IT management.
Compensation This position offers $22-$24 per hour, depending on experience.
Primary Responsibilities & Expectations
- Provide tier 1 & 2 remote technical support for Windows and Mac operating systems.
- Support Office, Google, and other SaaS applications.
- Troubleshoot VoIP telecom devices and network connectivity (TCP/IP, switches, network devices).
- Assist in maintaining cloud environments.
- Manage and track support requests through a ticketing system.
- Maintain detailed documentation of issues and resolutions.
- Provide clear, user-friendly explanations of technical solutions to non-technical staff.
- Work independently and prioritize tasks in a fast-paced, evolving environment.
- Access to a private & secure workspace, free from distractions
- Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
- An internet connection with speeds of 10 Megabits down / 5 Megabits up (10mbps/5mbps)
Skills and Qualifications
- CompTIA A+ or equivalent preferred but not required
- 1+ Year Experience with desktop and server operating systems, including Windows 10 & Mac OS
- 1+Years supporting Office 2016 / Office 365.
- Experience supporting VoIP telecom devices.
- Basic knowledge of networks (TCP/IP, switches, network devices, network troubleshooting),
- Experience supporting users via help desk ticketing.
- Ability to work in a team environment.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Strong documentation skills.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly language.
- Highly self motivated and directed.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in an ever-changing environment.
FMG is proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information.
