Only start reading if you have experience in sales! :)
Who are we?
XO Angels is an influencer management agency based in Switzerland. We help influencers grow their reach and monetize their content. Our team consists of over 30 people, and we are a rapidly growing company.
What would be your position in the company?
As the Chatting and Sales Team Leader, you will lead our sales department, which currently consists of 20 Chat Managers. Your main responsibilities will include managing the existing team, training them to further improve their skills, and developing new talents into top-performing chat agents. You will also be responsible for replacing chat agents who do not meet our standards. Overall, you will ensure that our sales team operates smoothly and efficiently.
Your Key Responsibilities?
Team Management:
Lead a team of around 20 virtual assistants in the Philippines. Your role will be to ensure they work well together and perform at their best.
KPI Management:
Keep an eye on our key performance indicators to make sure we're always hitting our targets. You'll also look for ways to make our system even more efficient and help our team grow.
Quality Control & Recruitment:
Oversee the hiring process for new chat agents, from training new candidates to making sure we bring in top talent. You'll also help new hires get settled and start strong.
Sales through Text:
Become an expert in using text-based communication to build relationships with customers and drive sales. Teach others how to master this skill as well.
Process Optimization:
Continuously improve and streamline sales-related workflows to ensure efficient communication and maximize performance outcomes.
Implement strategies and best practices from management to enhance sales effectiveness, regularly adjusting approaches based on data-driven results and team feedback.
Requirements:
Motivation & Warrior Mindset
We are not looking for employees who simply work their 8 hours and then switch off. We want people who are willing to come back online and help out with urgent matters when needed. Simply put: we need driven and hungry individuals, as we are a small company with big growth potential and ambitions, and we cannot afford average support.
Analytical Skills:
Competence in tracking and analyzing KPIs to identify trends, optimize processes, and address bottlenecks.
Flexible Working Hours
Be open to adjusting your schedule to effectively manage and coach the team. Sometimes, this might include answering messages or jumping in outside of your usual work time.
Sales & Operations Acumen
Show strong skills in both sales and operational management, with the ability to create strategies that achieve great results.
Team Leader Qualities
Be able to lead, motivate, and inspire a large team, making sure everyone stays aligned with the company's goals and culture.
Management Experience
Bring proven experience in leading teams, with a focus on keeping morale high and ensuring productivity.
Communication Proficiency
Have excellent communication skills, especially in written and spoken English.
Tech-Savviness:
Familiarity with CRM tools, spreadsheets, and other organizational software to track and manage the acquisition process.
Personal Traits:
A proactive, results-driven approach with a strong desire to deliver high-quality work that moves the company forward. A positive and professional attitude focused on providing exceptional client experiences.
Why Join A&M?
Performance-Based Salary: You will receive a base salary of $2,500, which you can increase through performance-based bonuses. A realistic monthly salary of $3,000 to $6,000 or even more is achievable.
100% Flexible, Remote Work: Enjoy the freedom to work from anywhere and balance your professional and personal life.
Comprehensive Training: Gain access to continuous training, ensuring you stay ahead in social media trends and sales techniques.
Make a Real Impact: Contribute significantly to the growth and success of our clients as well as the company, leading to great opportunities in the future.
Application Process: If you’re interested, please send your cover letter and CV to
cedrik@xo-angels.com Please write in your application "IM INTERESTED" so we know you read everything carefully.
