Salary Range:
$47,000.00 To $70,000.00 Annually
The Role:
The Customer Success Associate plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three years.
Responsibilities:
- Establish, nurture, and maintain customer relationships with a focus on product adoption, satisfaction, retention, and expansion
- Provide high-level technical and product support as to free the customer up for value realization, including but not limited to escalation management and advocacy
- Through organized cadence and rigor, navigate the contract renewal process and provide stakeholder updates as needed
- Promote the value of the product while using curiosity to understand the customer’s business objectives and tying them back to Apryse solutions when applicable.
- Collaborate with Sales leadership and Account Executives to provide a seamless Apryse experience for customers
- Analyze and provide a forecast for future customer renewals
Requirements:
- Minimum 2 years of experience in Customer-facing role, preferably in Customer Success/Account Management
- High-level of organization and personal accountability (detail-oriented, fierce data hygiene, tracking, etc.)
- Exceptional ability to foster positive business relationships, internally and with the customer
- Experience building revenue/billings forecasts for management
- Track record of demonstrating tactical urgency – prioritize tasks while balancing many points of feedback
- Flexibility and comfort with ambiguity, e.g., adjusting expectations, positioning your customers for success in the face of change, etc.
- Management, renewals or upsell experience preferred
- Proven oral and written professional communication skills
Assets:
- Technical aptitude and desire to continuously learn in a technical environment
- Excel/Google Sheets experience
- Software industry experience
- CRM experience
Benefits
- Competitive salary commensurate with experience & qualifications
- A comprehensive extended benefits package
- A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential
- Highly autonomous and entrepreneurial environment
- On going support for learning development so you can continue to master your craft
- Work with the hardware you're most comfortable with (Windows or Mac)
- Diverse and inclusive workplace where we all learn from each other
- Excellent work-life balance with a flexible remote work environment
Company Description
As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler.
Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces.
Ready to join our team?
If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed.
We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals.
