ONLY ARIZONA
RemX is currently seeking dedicated and passionate customer service representatives to assist our client.
****BILINGUAL – ENGLISH/SPANISH ONLY****
Location – Remote (Equipment is provided)
Pay: $18.00
Shifts: 8 am PST- 4 pm PST and/ or 1 pm PST-9 PM PST. Schedule rotates every two weeks
About the job:
As a customer support representative, you will be responsible for answering customer calls and assisting them with any help they may require. Located in the Dallas Metroplex Area (Allen, TX). Issues vary, so extensive knowledge of our web, mobile platforms, and terminals will be necessary for troubleshooting.
Responsibilities:
Resolving and troubleshooting customer issues and assisting with any additional inquiries.
Learning various systems to obtain knowledge needed to support customer inquiries.
Learn the fundamentals of each frontend portal.
Learn and be proficient in our Benefits POS app and associated i9000s terminal.
Troubleshoot mobile & web-app UI/UX issues with clients over the phone.
Patient communication with customers.
Qualifications:
1-2 years of customer support experience
Experience practicing patient communication resolving inquiries with customers
Bilingual Spanish Speaking
Flexible schedule
Preferred Qualifications:
Knowledge of Atlassian Suite (Jira & Confluence)
Proficient with Microsoft Office (Word, Excel, Power Point, MS Teams)
Understand basic technical concepts such as OS, iOS, Android, FrontEnd, BackEnd, VPN.
Work with onshore and off shore teams.
Hands-on experience using physical terminals such as Point of Sale, Pin pads, Cash Drawers, Scanner/Scales, etc.
Problem solving skills.
Quality Assurance capabilities
Bilingual (English and Spanish)
FOR IMMEDIATE CONSIDERATION SENT YOUR UPDATED RESUME TO: DARILYS.GUTIERREZ@REMX.COM WITH THE SUBJECT “AZ”
