Our client in the travel industry is seeking a Member Support Associate to join their team. As a Member Support Associate, you will be part of the Member Support Team supporting all clients. The ideal candidate will have a positive, energetic personality, a natural empathy, and a love for the customer experience which will align successfully in the organization.
Job Title: Member Support Associate- Inbound Call Center
Location: Orlando, FL (Remote)
Pay Range: $20/hour
What's the Job?
- Collaborate with members via phone, email and chat to manage current reservations
- Confirm with hotels that proper billing procedures are being followed and that our members have a seamless experience with their reservations
- Resolve difficult issues with our corporate contacts with a positive, professional tone
- Be meticulous about details. Our team works as a collective unit in order to ensure top-notch customer service. This means that we may have multiple teammates address the same issue, and we require detailed notes on all interactions with our members and partners
- Communicate solutions internally and externally to resolve issues
What's Needed?
- A positive, energetic personality that translates over phone & email
- Enthusiasm for learning technology to support an IT development team’s needs
- Proactive independent self-starter & work with urgency while maintaining exemplary organizational skills
- Pristine written & verbal communication skills
- A quick learner ready to grasp our systems, processes & procedures
What's in it for me?
- Pay rate of $20/hour
- Temp-to-Hire
- 5-week training (paid)- must have 100% attendance
- Must have availability to work any day of the week, including weekends and holidays. Schedules will typically consist of at least 1 weekend shift
- 7-year Background Check required
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
