Job Type
Part-time
Description
Headquartered in Seattle, Direct Interactions runs contact centers across the country with a team of American representatives. Our commitment to social responsibility is reflected in our business practices, as we offer work-from-home opportunities to a diverse range of individuals, including those with disabilities, veterans, and military spouses. Direct Interactions collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges, resulting in tangible improvements in outcomes.
At Direct Interactions, our team is comprised of some of the most compassionate and skilled contact center professionals in the nation. By joining us, you will have the opportunity to positively impact the lives of individuals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your journey in this field, we are eager to get to know you better! Our focus is on the well-being of both our clients and our team members, recognizing that work is a significant part of life. Become a part of the DI family, where you can strike a balance between work and personal life. Collaborating with various organizations and states, we deliver top-notch service to customers. Our flexible scheduling ensures that you can maintain a healthy work-life equilibrium while contributing to our mission.
What’s Next?
To be considered, you must first be invited to go through our job tryout phase assessments (this correspondence will come via email if selected). Please ensure that you regularly check all your email inboxes to avoid missing any important correspondence or deadlines for response.
Requirements
- Experience with insurance or other governmental agencies
- At least 2+ years of experience working in a remote call center
- Strong communication and interpersonal skills
- Excellent organizational and time management skills
- Ability to work independently and as part of a team
- Proficient in Microsoft Office Suite
- Excellent verbal communication skills including correct grammar and pronunciation along with tone and pitch
- Ability to remain calm under pressure in a fast-paced contact center environment
- Ability to remain calm while taking back-to-back calls
- Ability to show empathy for those that may be frustrated or anxious
- Ability to pay attention to detail and multitask while navigating through multiple programs and information
- Ability to use a computer quickly and accurately
- Must type at least 35 WPM
Additional Requirements
- Must pass a criminal background check paid for by us (Direct Interactions)
- Legally able to work in the United States
- Must be a current resident living in the United States
- Must have at least a high school diploma or equivalent
Job Details (what you will be doing)
We are seeking an experienced Insurance Liaison to join our team. The successful candidate will be responsible for managing insurance claims and ensuring that our clients receive the best possible service. If you are a detail-oriented individual with a passion for helping clients navigate the complex world of insurance, we encourage you to apply for this exciting opportunity.
- Act as a liaison between our clients and other governmental agencies
- Review insurance policies and claims to ensure all claim information is correct
- Assist clients with claims and provide guidance on the claims process
- Maintain accurate records of client interactions and insurance claims
- Stay up-to-date with changes in insurance policies and regulations
- Collaborate with other departments to ensure that clients receive the best possible service
Training
- Training is done virtually and will consist of virtual instructor led and self-paced learning
- You must first attend a mandatory orientation session
- Orientation, training & nesting spans across 15 days and is paid
- 100% attendance is required in all phases of the on-boarding process (orientation, training & nesting are mandatory)
Orientation/Training Schedule
Orientation
Date and Time: TBD (1 hour session)
Training Dates week 1
Day 1: TBD
Day 2: TBD
Day 3: TBD
Day 4: TBD
Day 5: TBD
Training Dates week 2
Day 6: TBD
Day 7: TBD
Day 8: TBD
Day 9: TBD
Day 10: TBD
Training Dates week 3
Day 11: TBD (nesting)
Day 12: TBD (nesting)
Day 13: TBD (nesting)
Day 14: TBD (nesting)
Day 15: TBD (nesting)
(More information about the times of the 2nd week of training will be discussed in class)
*we are letting you know beforehand what a training schedule may look like
Shifts
- Agents must be available to work at least 25 hours per week within the hours of operation noted below
Hours of operation for the client
Monday- Friday 9:00 am to 6:00 pm EST
- At least 25 hours per week are required (you select when you can work)
- This role is considered part time with the opportunity for full time, based on business needs
Pay Rate
- $16.00 per hour plus benefits and performances bonuses
- This is a W2 (employee) position
- We are paid biweekly via direct deposit
- All mandatory events are paid (orientation, training & nesting)
Employee Benefits
- Accrued paid time Off (PTO)
- Sick time
- Health and Medical/Dental insurance plans are available after 60 days worked
Technical Requirements
- Desktop or laptop; Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible
- Operating system – Windows 10 or higher
- Your computer must have at least 8GB of RAM installed and a Processor speed of 2.00GHz or higher
- US based Internet service provider (ISP)
- High-speed Internet via hard wired ethernet connection, no Wi-Fi, satellite or cellular hotspot or cellular internet
- USB wired headset with noise-canceling microphone
- Must have an operational web cam
- A second monitor is not required, but strongly recommended
*If you are selected, your offer is contingent upon successfully completing and passing a background check and a technical assessment of your PC performed by our IT team.
Currently, Apple computers or tablets (Mac laptop, iPads or desktops), Windows Mini PCs/streaming laptops, Chromebook, and Android systems are NOT compatible with any of our client’s software.
*There are NEVER any fees associated with applying or working for Direct Interactions.
THIS OPPORTUNITY IS NOT AVAILABLE IN WASHNGTON, WASHINGTON D.C. OR NEW YORK AT THIS TIME
If you are a detail-oriented individual with a passion for helping clients navigate the complex world of insurance, we encourage you to apply for this exciting opportunity.
Salary Description
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